ALCTS Webinar: Creating Holistic User Experiences
From: ALCTS-CE Announce <alcts.ce.announce_at_gmail.com>
Apologies in advance for multiple postings.
ALCTS Webinar: Creating Holistic User Experiences
Wednesday, October 29, 2014
Sessions begin at 11 am Pacific | 12 Mountain | 1 pm Central | 2 pm
Eastern and last about an hour.
Have you ever considered what it’s like to:
take a bus on a rainy day to a library to start to hunt for a job?
plan for your daughter’s college education when you don’t have a college
education?
organize your reservations so the right books are available at the right
time for your vacation?
These are examples of real world situations that people undertake. We
all try hard to deliver solutions for tasks we are familiar with but we
often only consider a small slice of these users huge real-life experiences.
User experience is about seeing the world from another person’s
perspective and considering how to support their needs. It is also about
how we look at the services and tools we provide and how through
understanding our users need, we can make them more relevant and
engaging. A user-centered focus makes it possible to create welcoming,
supportive and efficient experiences that hide the seams of
technologies, teams, and spaces.
This session will introduce you to the value of approaching the design
of your services and systems from a user-centered approach and how you
can apply observation methods to learn about your users and apply
insights. Applying user experience techniques to enhance experience does
not need to be expensive but it does require putting the people you
serve in the center of system and design thinking.
Learning Outcomes
This webinar will provide:
an introduction to what needs to be considered in creating people
experiences for libraries
an overview of methods and approaches that will provide insights on the
people you serve, and how to convert insight into action
a list of resources for learning more about designing people experiences
Who Should Attend?
This session will appeal to librarians in all types and sizes of
libraries who are involved in creating and providing library services,
whether related to technology, the environment, or services to the public.
Presenter
Gayna Williams, founder of Swash Consulting, was a director of user
experience (UX) at Microsoft for seventeen years, and applied UX
approaches to many products including Windows, Internet Explorer, and
MSN. In 2011 she ventured into consulting. She is a published
researcher, professional career coach, and founder of If She Can I Can,
which focuses on the career development of women, and is co-founder of
You in UX, which emphasizes the development of the UX professional.
Fee
ALCTS Member (individual) . . . $43
Nonmember (individual) . . . $59
International (individual) . . . $43
Groups
(Applies to a group of people who will watch the webinar together from
one access point.)
Member group . . . $99
Nonmember group . . . $129
All webinars are recorded and the one-time fee includes unlimited access
to the webinar recording. All registered attendees will receive the link
to the recorded session, so if you are unable to attend the webinar at
the time it is presented, you will have the opportunity to listen to the
recording at your convenience.
How to Register
To register, complete the online registration form or register by mail
for the session you would like to attend.
Contact
For questions about registration, contact ALA Registration by calling
1-800-545-2433 and press 5 or email registration_at_ala.org. For all other
questions or comments related to the webinars, contact Julie Reese,
ALCTS Events Manager, at 1-800-545-2433, ext. 5034 or jreese_at_ala.org.
Posted on behalf of the ALCTS Continuing Education Committee.
Received on Tue Oct 14 2014 - 03:03:27 EDT