[Original posting on the subject appears at the end.]
>From Sarah D Tusa <sarah.tusa_at_lamar.edu>
There is no "business as usual" for us, anymore, where Amazon.com is concerned. When they allied themselves with GE Money a few years ago, we had a heck of a time getting the campus Accounts Payable office to pay the bills because the address did not suit them. Now if we need to purchase a book or two from Amazon.com when the state contract vendor cannot supply it/them, we have to go through the library's Budget Manager because she is the only one authorized to use the credit card issued to the library. The new arrangement does slow things down. There also seems to be an earlier cut-off date for using this purchasing card than for our normal purchase orders.
--
Sarah Tusa, Associate Professor
Coordinator of Collection Development
& Acquisitions
Mary & John Gray Library
Lamar University
Ext. 8125
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>From "Claudette Newhall" <cnewhall_at_14beacon.org>
I can’t explain anything but our corporate account is still open and we continue to use it.
Claudette Newhall
Librarian
Congregational Library
American Congregational Association
14 Beacon Street
Boston, MA 02108
617-523-0470 x 1
cnewhall_at_14beacon.org
http://www.congregationallibrary.org
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>From "Mary-Margaret (\"Mamie\") Anthoine Ney" <mmaney_at_gwi.net
Amazon has NOT abolished corporate accounts. They are de-linking accounts that have a personal and a corporate account linked together. Our library was in this spot. What you need to do is call them at 1-866-216-1072. Customer support could not have been better in helping straighten out this situation for us.
Best,
Mamie Anthoine Ney
South Berwick (Maine) Public Library
mmaney_at_south-berwick.lib.me.us
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>From "Kohn, Karen" <kohnk_at_arcadia.edu>
I’m glad someone asked about this topic. We started using Amazon only two months or so before they removed the corporate accounts, so we’ve been confused. We pay using a Corporate Line of Credit, and we are able to link two different “personal” accounts to that line of credit. So, the Acquisitions Technician and I both have access to the line of credit, and I can look up order history on my account and see things that she has ordered. We’ve had a problem in that it’s harder to talk to someone on the phone. They are always telling our Acq person that she is not the personal authorized to talk to customer support, even if she is the one who placed the order, because she used a Line of Credit for which I am the contact person. I don’t think this happened before when our accounts were more officially linked.
I am curious how it is affecting your book buying process. It has been more of an annoyance than a major change for us, but I know other libraries’ workflows can differ a lot.
Karen Kohn
Collection Development Manager
Education and Sociology Librarian
Landman Library
Arcadia University
450 S. Easton Road
Glenside, PA 19038
ph: 215-572-8528
fax: 215-572-0240
====================================================================================
From:
Robert Forman <robert.forman_at_thunderbird.edu>
Hi folks:
This is my first post, so I hope I am doing it right.
Anyway, Amazon.com has recently changed its policy on corporate accounts, apparently they have abolished all corporate accounts and gone to a system whereby there are only (so-called) personal accounts. The new system limits access to one individual, at least for administrative/management purposes, and this is impacting the way we order books and manage our book buying process.
Can anyone explain this change, the rationale, the implications, etc. And also, what are you doing to continue to carry out business as usual?
Thanks in advance.
Robert Forman
Collection Management Librarian
Thunderbird School of Global Management
1 Global Place Glendale AZ 85306
(602) 978-7235
Received on Sat Jun 18 2011 - 03:12:28 EDT