CDL: (Response 4-5) Problem company

From: John P. Abbott <AbbottJP_at_appstate.edu>
Date: Tue, 07 Jan 2003 14:55:03 -0500
To: colldv-l_at_usc.edu
Original posting followed by responses:


> From: Mary-Bess Halford <mhalford_at_bethanywv.edu>
>
> I am having a problem with a very pushy company called IT DataDirect which
> claims that I have signed on for a number of its products when I am quite
> sure that I have not.  The procedure is that the item has been on back
> order and is now winging its way to me attached to a very hefty price
> tag.  Has anybody else had trouble with them?  How do I get them to
> stop?  Or am I just  developing a persecution complex?  Thanks for any
> insight you can give.
>
> Mary-Bess Halford
> Library Director
> T. W. Phillips Memorial Library
> Bethany College
> Bethany, WV 26032
> U.S.A.
> Phone (304) 829-7334
> Fax (304) 829-7333

=== Response 4 ===

From:  Gwen Vredevoogd <gwen.vredevoogd_at_marymount.edu>
 
IT DataDirect is one of the companies identified in this posting to ACQNET
about business directory scams:

Subject:        ACQNET: Yet More! Information on Business Directory Scams
   Date:        Sun, 05 May 2002 17:15:20 -0400
   To:        acqnet-l_at_listproc.appstate.edu


Date: Tue, 16 Apr 2002 16:46:52 -0400
From: Joan D. Bueter (Barry Univ.) <jbueter_at_mail.barry.edu>
Subject: World Data Publishers and other Scam Artist companies

This has also happened to us.  We did not pay them and I filed a
complaint with the Florida State Attorneys Office Division of Consumer 
Affairs.  It didn’t seem to have much result but at least their name 
is in the State computer somewhere as the scam artists that they are.  
Incidentally these directories are not inexpensive, but cost about $300.00 
each.  And I defy anyone, even trained librarians, to find anything in one.  
They, from the ones that I have seen, are just a random collection
of business names and addresses.

I also filed a complaint about them to the Better Business Bureau and
while I am sending this to you I will also send a copy to SEFLIN (South East
Florida Library Information Network)  The problem with the BBB is that 
they are not connected throughout the country.  They are all individual 
units so you may not find out in your area about the complaint that I 
filed in my area of the country.

 Whenever I get calls from these or other suspicious companies that tell
me that I (or someone else, as sometimes they have the name of a librarian or
other library staff member) have already purchased the directory and they need
permission to send the “rest of the order” I ask them for their name and 
the address and phone number of their company.  When they give that to me, 
I ask them for the purchase order number.  They of course NEVER have one.  
I then tell them that I order every book for this library myself and 
every order has a purchase order number and that I never ordered their 
directory and they must NEVER call this library
again.

Sometimes I don’t get calls from that particular company again,
(sometimes I do) but I still am always getting calls from others like them.  
This is what leads me to believe that they are connected in some way.  
They share lists; otherwise how would they know my name and phone number?

The following is a list of the companies that run the same scam.  These
are companies who have actually called me to tell me that to complete my
order they need my permission to send the last directory or some story 
similar to that.  I believe that some of thesecompanies are related and
 have sprung from the same “mothership" - You’ll see when you look
at their names.

E Com Business Directory ---- Philadelphia, PA

IBD (International Business Directory) This was the original scam that
got us.

IT Data Direct

Info Chase

Info Com (I was told that they bought out World Data Publishers)----
Florence, KY

Info Com Direct (publishing the “Wilson and Goldberg – Goldbook”)

Informatica - NYC

Datalink Directories

MDSC Publishing   (American Corporate Directory)

Mayrand (American Business Guide) ---- Champlain, NY

and of course the infamous ***

World Data Publishers

=======

In addition, here is the list from Kim Ellis:

Ameri-Globe Publishing, Miami, Fl

American Access

American Data

Business Communications

DataLink Directory

Datatech Communications

DataTel

Hanson Publications

IT&T, Switzerland

InfoCom, Florence, Ky, 41042

Infotek

MDSC Publishing, Canada.

MNC Publications, Champlain, NY, 12919

National Business Info

Newline Publishing, Port Huron, MI 48060

Pin Point Publishing, Canada

Quality Submit, Charlestown, MA, 02129

United Media

UTP Digital Directories

World Data Publishing


---

It may help to let them know you're on to them.

Gwen Vredevoogd
Marymount University
2807 N. Glebe Road
Arlington, VA 22207
703-526-6835
gwen.vredevoogd_at_marymount.edu

=== Response 5 ===

From:    georgina_at_lasalle.edu

This is absolutely a scam.  I regularly receive calls from this
organization.  The pattern is that they call departments other than
Acquisitions or Collection Development and ask for the name of the person
who can authorize orders.  The recipient of the call innocently gives the
name.  They will then call and say that they have the completion of your
order and would like to verify your name and address for shipping.  If you
say that you did not place the order they will insist that since they have
your name you must have placed the order.  Sometimes the line is that the
directory is free but the listing that I have authorized in the directory
is what we are being charged for.

I have advised everyone in the library that if they receive such calls they
should forward them to me.  I advise the caller that I could not have
either placed the order or authorized a listing because I have no authority
to approve such a listing in any directory and I have no record of such an
order in our database and I do not place orders over the phone.  If they
persist I request written verification, such as a PO #,  from them.  Such
proof has never materialized.  However, they (or someone like them) will
call again in a few months and sometimes weeks.  They do not always use the
same company name but the MO is always the same.

______________________________________________________________
Georgina M. Murphy
Collection Development Librarian
Connelly Library/LaSalle University
1900 W. Olney Ave.
Philadelphia, PA 19141-1199
Received on Fri Jan 10 2003 - 02:37:44 EST