Date: Wed, 28 Jun 2023 18:02:48 +0000
To: ACQNET_at_LISTS.CLIR.ORG
The University of Massachusetts Amherst Libraries is seeking a Head of Access Services. For a full position description and to apply, please visit: https://careers.umass.edu/en-us/job/519469/head-of-access-services. Head of Access Services Apply now<https://secure.dc4.pageuppeople.com/apply/822/gateway/default.aspx?c=apply&lJobID=519469&lJobSourceTypeID=801&sLanguage=en-us>Job no: 519469 Work type: Faculty Full Time Location: UMass Amherst Department: Lib - Collection Services Union: MSP Categories: Library About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. Job Summary Provides innovative leadership, management, and strategic direction for the Access Services Department. Oversees the following departmental functions: public service desks, circulation, stacks management, course reserves, document delivery, and interlibrary loan. Formulates departmental goals and objectives in support of the mission and goals of the Library and the University. Establishes, implements, and evaluates departmental policies and procedures to effectively meet user needs and expectations. Ensures Access Services has the resources and staffing necessary to fully meet operational standards and create a positive user experience. Provides leadership in implementing and updating relevant systems. Essential Functions * Provides management and strategic direction to the Access Services Department. * Creates and supports a welcoming and inclusive workplace culture and user experience in the Access Services Department by gaining a full understanding the work of the units supervised, listening to and incorporating staff feedback on relevant projects and initiatives, supporting continuous professional development, and engaging in transparent decision-making processes. * Aligns departmental planning, priorities, goals, objectives, and services with strategic initiatives of the Libraries, the University, and consortial partners. * Formulates, revises, and implements policies and procedures in response to evolving operational needs. Interprets such policies and procedures for students, faculty, and staff, as necessary. * Develops departmental metrics for success and analyzes trends to continually evaluate services and their impact. Uses data and assessment techniques to advocate for and support evidence-informed decisions around staffing, resources, services, spaces, programs, and user experience. * Establishes regular reporting mechanisms to communicate effectiveness of departmental activities to administration and other stakeholders. * Creates a positive team environment that fosters collegiality and innovation. Mentors and develops staff talent, and engages staff in collaborative strategic planning, decision making, and delivery of user-centered services. * Collaborates with the Head of Student Success and Engagement to incorporate student success initiatives into Access Services activities. * Delegates responsibilities effectively, empowering staff to make independent decisions at appropriate operational levels and establishes balanced and equitable workloads, providing guidance and direction, monitoring, and evaluating performance, and coaching as needed. * Coordinates movement of UMass materials into the Five College Libraries Repository Collections (FCLRC), working with the FCLRC Collection Manger and external vendors. With the Head of Information Resources Management (IRM), coordinates the activities of internal staff and groups connected to each collection move. * Works creatively, collaboratively, and effectively to promote teamwork, diversity, equality, and inclusiveness within the UMass Amherst Libraries and the campus. * Participates in the Libraries' Department Heads Meeting and other committees and working groups. Serves as a member of other library committees, task forces, and working groups. Other Functions * Represents the Library on appropriate campus, Five College Consortium, Boston Library Consortium, and other relevant committees, working groups, meetings, and conferences. * Maintains current knowledge of evolving trends and best practices as they relate to collections strategies and services. Attends professional development activities as assigned or required to meet departmental goals and objectives. * Performs other related duties as assigned or required to meet department and university goals and objectives. Organizational Values * Commitment to support justice, equity, diversity, and inclusion (JEDI) within libraries and institution. * Ability to build and sustain effective working relationships and work collaboratively in a diverse and fast-paced environment. * Purposefully promote a One Library environment for all that encourages inclusion, personal growth, respect, self-reflection, curiosity, and continuous learning. * Understands responsibilities with respect to conflicts of interest and behaves in ways consistent. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) * Master's degree from an ALA-accredited library science program, or equivalent accredited degree from another country, or advanced degree in a relevant discipline and appropriate equivalent experience. * Minimum of three years of staff supervision in libraries. * Minimum of three years' experience in any of the following areas: public services (e.g., Circulation, information service points) or access services (e.g., Course Reserves, Stacks Management, Interlibrary Loan). * Minimum two years of management experience (e.g., project management, collections management, service point management, records management etc.) in libraries. * Excellent organizational skills and ability to effectively prioritize and balance multiple assignments and projects. * Experience setting staff performance expectations and directing work in a high-volume setting in accordance with Library and University goals. * Experience assessing services. * Knowledge of current and/or emerging access services trends in academic research libraries. * Strong oral and communication skills. * Demonstrated commitment to diversity, equity, inclusion, and accessibility. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) * Commitment to professional development of both self and supervised staff. * Experience working in a unionized environment * Management experience in academic or public libraries. Work Schedule * The regular working schedule for this position is Monday - Friday, day hours. * The incumbent of the position is expected to work on a flexible schedule, which includes some evening, weekend, and holiday hours. Salary Information * Librarian III or IV. * Librarian III salary floor: $69,500. * Librarian IV salary floor: $78,900 * Salary commensurate with experience. Special Instructions to Applicants Along with the application, please submit a resume, cover letter, and contact information of three (3) professional references. UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action. __________________________________ Scott Stangroom Acquisitions Coordinator University of Massachusetts, Amherst W.E.B. Du Bois Library 154 Hicks Way Amherst, MA 01003-9275 stangroom_at_library.umass.edu<mailto:stangroom_at_library.umass.edu> voice: 413.545.6724 fax: 413.545.6494 Go UMass Libraries<http://www.library.umass.edu/> P Consider the environment and don't print this e-mail unless you really need to. ######################################################################## To unsubscribe from the ACQNET list, click the following link: http://lists.clir.org/cgi-bin/wa?TICKET=NzM4NzI5IHNlcmlhbHNASU5GT01PVElPTlMuQ09NIEFDUU5FVOjyalYtrz%2Fy&c=SIGNOFF If the link above doesn't work, contact acqnet-request_at_lists.clir.org to unsubscribe.
