The Georgia Library Association Carterette Webinar Series in collaboration with GLA's Distance Learning Interest Group presents
Analyzing Virtual Reference Data to Improve Services: Practical Methods and Strategies
Wednesday, August 3, 2022
2pm Eastern (11am Pacific | 12pm Mountain | 1pm Central)
Cost: Free
Description: We all gather quantitative and qualitative data in our virtual reference services, but does anyone look at them? More importantly, how can such analysis improve the quality of service for our patrons? The presenter will provide an overview of library assessment projects that have analyzed different types of virtual reference data to train staff, increase engagement, and improve services. Attendees will be empowered to use their data to better understand their patron needs and make changes to public services for the better.
About the Presenter:
Sheeji Kathuria is the Instruction & Honors College Librarian for Perimeter College and the Assessment Coordinator at Georgia State University Library. Her research interests include social media management and reference services assessment. She received her MLIS from the University of Tennessee, Knoxville and BA in Sociology from the University of Georgia.
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To register for the online event
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1. Go to registration page: https://tinyurl.com/carterette080322
2. Complete and submit the form.
3. A URL for the event will be emailed to you immediately after registration.
4. If asked for a password to attend the webinar use 0000.
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Can't make it to the live show? No worries! The session will be recorded and available on the Carterette Series Webinars site<http://gla.georgialibraries.org/events_carterette_archive.htm> for later viewing.
Please contact me<mailto:ewilliams63_at_gsu.edu> or a member of the Carterette Series planning team<mailto:carteretteserieswebinars_at_georgialibraryassociaion.org> with questions or programming suggestions!
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Emily J. Williams (she/her/hers)
Member, Carterette Series Webinars Team
Georgia Library Association
Cataloging & Metadata Librarian
Georgia State University
100 Decatur St., SE
Atlanta, GA 30303
404-413-2729
ewilliams63_at_gsu.edu<mailto:ewilliams63_at_gsu.edu>
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Received on Thu Jul 28 2022 - 08:42:43 EDT