The Georgia Library Association Carterette Series Webinars presents
Analyzing Virtual Reference Data to Improve Services: Practical Methods and Strategies
Wednesday, August 3, 2022
2pm Eastern (11am Pacific | 12pm Mountain | 1pm Central)
Cost: Free
Description: We all gather quantitative and qualitative data in our virtual reference services, but does anyone look at them? More importantly, how can such analysis improve the quality of service for our patrons? The presenters will provide an overview of library assessment projects that have analyzed different types of virtual reference data to train staff, increase engagement, and improve services. Attendees will be empowered to use their data to better understand their patron needs and make changes to public services for the better.
About the Presenters:
Sheeji Kathuria is the Instruction & Honors College Librarian for Perimeter College and the Assessment Coordinator at Georgia State University Library. Her research interests include social media management and reference services assessment. She received her MLIS from the University of Tennessee, Knoxville and BA in Sociology from the University of Georgia.
Amanda Clay Powers is a Professor and Dean of Library Services at Mississippi University for Women. She is the co-author of A Starter's Guide for Academic Library Leaders, the author of "The Value of Reference Services: Using Assessment to Chart the Future" in Reimagining Reference in the 21st Century, and co-author of "What Happens When They Start Talking Back: Next Level Twitter for Libraries" in Social Media: The Academic Library Perspective, among others. Her research interests are library leadership, social media in academia, and virtual reference assessment. She has a BA in English Literature from Wellesley College and an MLIS from Simmons University.
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To register for the online event
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1. Go to registration page: https://tinyurl.com/carterette080322
2. Complete and submit the form.
3. A URL for the event will be emailed to you immediately after registration.
4. If asked for a password to attend the webinar use 0000.
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Can't make it to the live show? No worries! The session will be recorded and available on the Carterette Series Webinars site<http://gla.georgialibraries.org/events_carterette_archive.htm> for later viewing.
Please contact me<mailto:ewilliams63_at_gsu.edu> or a member of the Carterette Series planning team<mailto:carteretteserieswebinars_at_georgialibraryassociaion.org> with questions or programming suggestions!
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Emily J. Williams (she/her/hers)
Member, Carterette Series Webinars Team
Georgia Library Association
Cataloging & Metadata Librarian
Georgia State University Library
100 Decatur St., SE
Atlanta, GA 30303
404-413-2729
ewilliams63_at_gsu.edu<mailto:ewilliams63_at_gsu.edu>
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Received on Fri Jul 01 2022 - 14:44:30 EDT