I have been considering using Smartsheet for an acquisitions request
workflow, so I would also be interested to hear about anyone's experience
with SmartSheet specifically.
-Kat
Kathryn A. Greer, MLIS
Digital Systems & Acquisitions Librarian
McCain Library
Pronouns: she/her
Agnes Scott College <http://agnesscott.edu/>
141 E. College Ave
Decatur, GA 30030
404-471-6141 office
On Mon, Jul 20, 2020 at 4:35 PM Tracey Thompson <
TThompson_at_piercecountylibrary.org> wrote:
> We use Solar Winds which is an IT help desk software. When a customer
> submits a webform, it emails the request to the system which creates a
> ticket. We are then easily able to transfer the request between the teams
> working on it. It has worked really well.
>
>
>
> *Tracey Thompson | Collection Manager*
>
> *Collection Management*
>
> *(she, her)*
>
> Pierce County Library System
>
> 3005 112th Street East, Tacoma, WA 98446
>
> Direct: 253.548.3609 | Main: 253.548.3300
> http://www.piercecountylibrary.org
>
>
>
> *From:* acqnet-request_at_lists.ala.org <acqnet-request_at_lists.ala.org> *On
> Behalf Of *Mary Aagard
> *Sent:* Monday, July 20, 2020 11:46 AM
> *To:* acqnet_at_lists.ala.org
> *Subject:* [ALCTS-acqnet] Software to track request workflow?
>
>
>
> Hi all,
>
>
>
> I'm looking into trialing request workflow software/systems. We currently
> don't use a ticketing/request workflow software for acquisitions
> requests and we are looking into implementing something. We currently use
> routing inside a shared email address and we need something more robust.
>
>
>
> Do you have any experience with request workflow software that you'd be
> willing to share? We are currently looking at SmartSheet, Trello, and the
> ticketing side of LibAnswers (Springshare).
>
>
>
> Thanks, Mary
>
>
>
> --
>
> *MARY AAGARD *(she/her/hers)
> * Interim Head, Acquisitions & Collections, *Albertsons Library, Boise
> State University
>
> *Phone:* (208) 426-4025
> *Email: *maryaagard_at_boisestate.edu
> *Mail: *1910 University Drive, Boise, ID 83725-1430 *Web: *l
> <https://library.boisestate.edu/>ibrary.boisestate.edu | My Research
> <https://works.bepress.com/mary_aagard/>
>
> Make a gift to Boise State today!
> <https://give.boisestate.edu/library_donation-form-final>
>
> [image: Sign up for Summer Reading today! All ages]
> <https://summerreading.pcls.us>
>
Received on Tue Jul 21 2020 - 12:00:43 EDT