We use Solar Winds which is an IT help desk software. When a customer submits a webform, it emails the request to the system which creates a ticket. We are then easily able to transfer the request between the teams working on it. It has worked really well.
Tracey Thompson | Collection Manager
Collection Management
(she, her)
Pierce County Library System
3005 112th Street East, Tacoma, WA 98446
Direct: 253.548.3609 | Main: 253.548.3300
http://www.piercecountylibrary.org<http://www.piercecountylibrary.org/>
From: acqnet-request_at_lists.ala.org <acqnet-request_at_lists.ala.org> On Behalf Of Mary Aagard
Sent: Monday, July 20, 2020 11:46 AM
To: acqnet_at_lists.ala.org
Subject: [ALCTS-acqnet] Software to track request workflow?
Hi all,
I'm looking into trialing request workflow software/systems. We currently don't use a ticketing/request workflow software for acquisitions requests and we are looking into implementing something. We currently use routing inside a shared email address and we need something more robust.
Do you have any experience with request workflow software that you'd be willing to share? We are currently looking at SmartSheet, Trello, and the ticketing side of LibAnswers (Springshare).
Thanks, Mary
--
MARY AAGARD (she/her/hers)
Interim Head, Acquisitions & Collections, Albertsons Library, Boise State University
Phone: (208) 426-4025
Email: maryaagard_at_boisestate.edu<mailto:maryaagard_at_boisestate.edu>
Mail: 1910 University Drive, Boise, ID 83725-1430 Web: l<https://library.boisestate.edu/>ibrary.boisestate.edu<http://ibrary.boisestate.edu> | My Research<https://works.bepress.com/mary_aagard/>
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Received on Mon Jul 20 2020 - 16:38:26 EDT