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On Wed, Oct 4, 2017 at 1:24 PM, publicist_at_nasig.org <publicist_at_nasig.org>
wrote:
> *Title*: Tracking Down the Problem: The Development of a Web-Scale
> Discovery Troubleshooting Workflow
> *Date*: November 16, 2017
> *Time*: 1pm Eastern Time
>
>
>
> *Description*:
>
> When the University of North Texas Libraries first implemented Summon as
> their web-scale discovery service, the staff encountered many anecdotal
> reports of problems with the service, but often were unable to replicate
> the issues themselves due to lack of concrete details. With the complexity
> involved with diagnosing problems, most patrons were unable to provide the
> level of detail needed to determine what the root cause of an issue might
> be. Realizing that they needed a more effective way to gather information
> about these phantom problems, in 2013 they added an error reporting link to
> their results pages which harvested metadata about specific citations and
> links, enabling them to begin effectively troubleshooting the errors. Since
> that time, they have received over 7,000 error reports for review and have
> developed their workflows to resolve these issues as best they can with
> limited staff time. This presentation will walk through the basic
> troubleshooting workflows, provide a breakdown of the types of errors
> encountered, and share some analysis of the most frequently encountered
> errors and their causes.
>
>
>
> *Registration link*: http://www.nasig.org/site_event_detail.cfm?pk_
> association_event=15496
>
--
Don Butterworth
Collection Management Librarian /
Faculty Associate
B.L. Fisher Library
Asbury Theological Seminary
don.butterworth_at_asburyseminary.edu
(859) 858-2227
Received on Wed Oct 04 2017 - 15:36:20 EDT