Date: Tue, 1 Aug 2017 18:20:10 +0000
To: "acqnet_at_lists.ala.org" <acqnet_at_lists.ala.org>
Hello everyone, We recently began to outsource some of our cataloging and processing. We are finding it difficult to decide the best way to handle processing errors on the invoices. Right now, the company we order our books from is handling property stamping, mylar, kapco, spine labels, and barcodes, as well as CIP cataloging. Do you all request refunds or credits for items that are not processed correctly? Some of these items have .25 and .50 charges (for instance- no property stamp). In the case of cataloging services, our receivers can not always tell if the item has been cataloged properly - that is typically left to the copy catalogers. So, we are trying to decide if the copy-catalogers should be responsible for letting the receivers know when an item is not cataloged properly, and the best method of doing this. I'm just not sure if a .25 cent fee on a 6-page invoice is worth all the work involved in reporting it. However, we are state institution using funds that require a lot of oversight, so we want to be as responsible as possible. I would like to hear your thoughts. Thanks! Kerry L. Madole Supervisor, Library Acquistions, W.I. Dykes Library University of Houston Downtown | Suite 510-N | 1 Main Street | Houston, TX 77002 713-221-8409<tel:%2B1%C2%A0%20855%20260%201901%20ext.%2076801> | madolek_at_uhd.edu<mailto:madolek_at_uhd.edu> www.UHD.edu<http://www.uhd.edu/> [Description: Description: cid:image001.png_at_01CFF8E8.1F99FBC0]
