I used the number Amelia just provided and escalated to a supervisor and am
now awaiting a call back from a manager when one becomes available.
Lauren
--
Lauren Corbett
Director of Resource Services, Z. Smith Reynolds Library
Wake Forest University
336-758-6136 ISNI: 0000 0003 5170 369X
On Thu, Jan 5, 2017 at 3:30 PM, Amelia McBeth <amcbeth_at_twu.edu> wrote:
> Good afternoon,
>
> While I don't have any advice on the invoice issue, I do happen to have
> the phone number to Amazon's customer service. The number was hard to find,
> but the customer service is exemplary. It's 888-280-4331
> <(888)%20280-4331>. I hope that helps.
>
> Amelia McBeth
> Student, TWU
>
> On Thu, Jan 5, 2017 at 1:26 PM, Hartman, Denise <dhartman_at_ursinus.edu>
> wrote:
>
>> Good afternoon,
>>
>>
>>
>> It is so funny that you mention this because just today I was reconciling
>> my credit card and I found several amounts that didn’t match my invoices
>> that I print out off of Amazon. I always check the bottom of the last page
>> of the Amazon invoices to make sure that those amounts match my credit card
>> b/c oftentimes there are two different amounts on there since items were
>> shipped out at different times. This month, they didn’t match at all and so
>> I had to add some of those numbers together to get the total that was being
>> shown on my credit card statement. I hope this makes sense to everyone.
>>
>>
>>
>> In any event, yes, just for the month of December I have encountered this
>> problem. Fortunately, they all did add up and made sense but as you said,
>> it takes much more time when it used to be so quick and effortless.
>>
>>
>>
>> I didn’t try and call because I thought it was just a one-time thing but
>> being that you said it happened to you in November I am wondering if this
>> will be an ongoing problem. Other than this, I love Amazon and will
>> probably just muddle through it. Their 2 day shipping with Prime is
>> priceless for us and the website is so easy to navigate. Although I must
>> admit, I am still reeling over the fact that we don’t get invoices in
>> our boxes anymore. That was invaluable to me.
>>
>>
>>
>> Please let me know if you hear anything from Amazon. I will try and dig
>> up any phone numbers that I may have used in the past. I do remember
>> speaking to someone a while back and he was able to resolve my problem very
>> quickly.
>>
>>
>>
>> Have a great day!
>>
>> Denise
>>
>>
>>
>> *From:* acqnet-request_at_lists.ala.org [mailto:acqnet-request_at_lists.ala.org]
>> *On Behalf Of *Marynelle Chew
>> *Sent:* Thursday, January 05, 2017 1:22 PM
>> *To:* acqnet_at_lists.ala.org
>> *Subject:* [ALCTS-acqnet] Amazon and credit card reporting trouble
>>
>>
>>
>> Aloha all,
>>
>>
>>
>> Is anyone who uses a university credit card or purchasing card having
>> trouble with the information Amazon is sending to the credit card company
>> for reconciliation purposes?
>>
>>
>>
>> Beginning mid-November, the amounts Amazon reported to the credit card
>> company as the debit have not been matching the order invoices one can
>> retrieve from Amazon. Nor do the items listed in the debit details match
>> the Amazon invoices correctly. In the past, the titles reported to the
>> credit card may not have matched, but the amounts debited matched
>> correctly, which we could live with.
>>
>>
>>
>> Actually, even the Amazon invoice itself doesn’t match what was debited,
>> based on the debit summary that appears on the bottom of the big order
>> invoice. It looks like they’re mixing up the titles from an order at
>> random. I was hoping it was only a November issue, but I see that it is
>> continuing in December, alas.
>>
>>
>>
>> We’re not missing any items. (Yay!) I can balance the two reports out (my
>> credit card report and the Amazon order report). But it is a lot of extra
>> work for me to reconcile the two. And a phenomenal waste of trees, which my
>> business office requires. Although, it’s not helpful, because as I
>> mentioned, even Amazon’s own order summary is goofy. While we’re certainly
>> not their biggest customer, it’s enough to make me stop using Amazon. That,
>> or order every single title as an individual order so Amazon is forced to
>> debit each title individually.
>>
>>
>>
>> I called Amazon and asked to speak with someone in accounting (in the
>> US). While I was transferred to a native speaker, that person said Amazon
>> does not have an accounting department. Really? A business without an
>> accounting department?!? Does anyone have a telephone number for Amazon
>> accounting?
>>
>>
>>
>> Note: This is not an issue with any other vendor from whom I made online
>> purchases in the past two months.
>>
>>
>>
>> Thank you for sharing your experiences and advice.
>>
>>
>>
>> Marynelle
>>
>> ~*~*~*~*~*~*~*~*~*~*~*~*~
>>
>> Marynelle Chew
>>
>> Head, Access & Collections Services
>>
>> Joseph F. Smith Library
>>
>> Brigham Young University-Hawaii
>>
>> 55-220 Kulanui St., Bldg 29 #1966
>>
>> Laie, HI 96762
>>
>>
>>
>> Email: marynelle.chew_at_byuh.edu
>>
>> Voice: 808-675-3863 <(808)%20675-3863>
>>
>> Fax: 808-675-3877 <(808)%20675-3877>
>>
>>
>>
>
>
>
> --
> Amelia McBeth
> TWU ID 1157249
>
Received on Thu Jan 05 2017 - 15:56:53 EST