Date: Thu, 5 Jan 2017 20:08:56 +0000
To: "acqnet_at_lists.ala.org" <acqnet_at_lists.ala.org>
Hello: We are not having this problem, but we noticed that the tax amounts didn't match up. It turns out our county tax rate went down from 9% to 8.75% on January 1st, 2017, and Amazon immediately put it into effect. Thank you, Margaret Margaret Hogarth | Information Resources Acquisitions Team Leader | Claremont Colleges Library 800 North Dartmouth Ave. | Claremont, CA 91711 Phone: (909) 607-8839| margaret_hogarth@cuc.claremont.ed<mailto:margaret_hogarth@cuc.claremont.ed> | libraries.claremont.edu<http://libraries.claremont.edu/#gsc.tab=0> [cid:image002.png_at_01D1A228.9AA80830] From: acqnet-request_at_lists.ala.org [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Gohn, Katie Sent: Thursday, January 05, 2017 11:39 AM To: acqnet_at_lists.ala.org Subject: RE: [ALCTS-acqnet] Amazon and credit card reporting trouble We haven't seen this problem here. We have a business account. Not sure if that makes a difference. -Katie ```````````````````````````````````` Katie Gohn Head, Collection Services University of Tennessee @ Chattanooga Library 423-425-2366 From: acqnet-request_at_lists.ala.org<mailto:acqnet-request_at_lists.ala.org> [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Jennifer C Stutesman Sent: Thursday, January 05, 2017 2:12 PM To: acqnet_at_lists.ala.org<mailto:acqnet_at_lists.ala.org> Subject: RE: [ALCTS-acqnet] Amazon and credit card reporting trouble Hi Marynelle, I checked with our staff member who does our invoices, and she has not had this problem. I know this sounds unlikely, but, is it possible someone has gotten hold of your billing information and this is a scam somehow? -jen From: acqnet-request_at_lists.ala.org<mailto:acqnet-request_at_lists.ala.org> [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Marynelle Chew Sent: Thursday, January 05, 2017 10:22 AM To: acqnet_at_lists.ala.org<mailto:acqnet_at_lists.ala.org> Subject: [ALCTS-acqnet] Amazon and credit card reporting trouble Aloha all, Is anyone who uses a university credit card or purchasing card having trouble with the information Amazon is sending to the credit card company for reconciliation purposes? Beginning mid-November, the amounts Amazon reported to the credit card company as the debit have not been matching the order invoices one can retrieve from Amazon. Nor do the items listed in the debit details match the Amazon invoices correctly. In the past, the titles reported to the credit card may not have matched, but the amounts debited matched correctly, which we could live with. Actually, even the Amazon invoice itself doesn't match what was debited, based on the debit summary that appears on the bottom of the big order invoice. It looks like they're mixing up the titles from an order at random. I was hoping it was only a November issue, but I see that it is continuing in December, alas. We're not missing any items. (Yay!) I can balance the two reports out (my credit card report and the Amazon order report). But it is a lot of extra work for me to reconcile the two. And a phenomenal waste of trees, which my business office requires. Although, it's not helpful, because as I mentioned, even Amazon's own order summary is goofy. While we're certainly not their biggest customer, it's enough to make me stop using Amazon. That, or order every single title as an individual order so Amazon is forced to debit each title individually. I called Amazon and asked to speak with someone in accounting (in the US). While I was transferred to a native speaker, that person said Amazon does not have an accounting department. Really? A business without an accounting department?!? Does anyone have a telephone number for Amazon accounting? Note: This is not an issue with any other vendor from whom I made online purchases in the past two months. Thank you for sharing your experiences and advice. Marynelle ~*~*~*~*~*~*~*~*~*~*~*~*~ Marynelle Chew Head, Access & Collections Services Joseph F. Smith Library Brigham Young University-Hawaii 55-220 Kulanui St., Bldg 29 #1966 Laie, HI 96762 Email: marynelle.chew_at_byuh.edu<mailto:marynelle.chew_at_byuh.edu> Voice: 808-675-3863 Fax: 808-675-3877
