Yes, yes, yes!
I started having this same problem November 28th.
Unfortunately, I can only commiserate, as I have been too busy to
contact Amazon about this issue.
If anyone has spoken with Amazon and found a solution I would love to
hear about it; it took me a full day to reconcile my VISA statement.
Best,
Aimee
On Thu, Jan 5, 2017 at 1:21 PM, Marynelle Chew <marynelle.chew_at_byuh.edu> wrote:
> Aloha all,
>
>
>
> Is anyone who uses a university credit card or purchasing card having
> trouble with the information Amazon is sending to the credit card company
> for reconciliation purposes?
>
>
>
> Beginning mid-November, the amounts Amazon reported to the credit card
> company as the debit have not been matching the order invoices one can
> retrieve from Amazon. Nor do the items listed in the debit details match the
> Amazon invoices correctly. In the past, the titles reported to the credit
> card may not have matched, but the amounts debited matched correctly, which
> we could live with.
>
>
>
> Actually, even the Amazon invoice itself doesn’t match what was debited,
> based on the debit summary that appears on the bottom of the big order
> invoice. It looks like they’re mixing up the titles from an order at random.
> I was hoping it was only a November issue, but I see that it is continuing
> in December, alas.
>
>
>
> We’re not missing any items. (Yay!) I can balance the two reports out (my
> credit card report and the Amazon order report). But it is a lot of extra
> work for me to reconcile the two. And a phenomenal waste of trees, which my
> business office requires. Although, it’s not helpful, because as I
> mentioned, even Amazon’s own order summary is goofy. While we’re certainly
> not their biggest customer, it’s enough to make me stop using Amazon. That,
> or order every single title as an individual order so Amazon is forced to
> debit each title individually.
>
>
>
> I called Amazon and asked to speak with someone in accounting (in the US).
> While I was transferred to a native speaker, that person said Amazon does
> not have an accounting department. Really? A business without an accounting
> department?!? Does anyone have a telephone number for Amazon accounting?
>
>
>
> Note: This is not an issue with any other vendor from whom I made online
> purchases in the past two months.
>
>
>
> Thank you for sharing your experiences and advice.
>
>
>
> Marynelle
>
> ~*~*~*~*~*~*~*~*~*~*~*~*~
>
> Marynelle Chew
>
> Head, Access & Collections Services
>
> Joseph F. Smith Library
>
> Brigham Young University-Hawaii
>
> 55-220 Kulanui St., Bldg 29 #1966
>
> Laie, HI 96762
>
>
>
> Email: marynelle.chew_at_byuh.edu
>
> Voice: 808-675-3863
>
> Fax: 808-675-3877
>
>
--
Aimee Crawford
Library Acquisitions
Eckerd College
4500 54th Ave. S.
St. Petersburg, FL 33711
727-864-8204
Received on Thu Jan 05 2017 - 15:03:50 EST