Hi.
Regarding the Amazon credit card problem, I highly recommend getting an
Amazon Corporate Account. Like everyone else, there is a mountain of
paperwork involved for me when buying anything through a University credit
card. But the Amazon Corporate Account is great, because it runs through
Synchrony Financial and that means that you are assigned a rep to help with
accounting matters (which for us, have been very few situations).
The Corporate Account is not perfect--for example, the monthly statement
contains copies of the invoices that do not distinguish between tax and
shipping. There's just one line item on each invoice for "Tax/Shipping"
with no distinction as to which one is which. This means that I have to go
back to the account online and look at the individual orders to determine
which amounts are tax and which are shipping (since the latter's usually a
flat amount, it's pretty easy to tell).
We've been using our Corporate account since 2003 or so, and it works great
for our needs.
I suggest looking into establishing one for your Library.
Gina J.
--
Gina L. Jarrett
Acquisitions Coordinator
Professional Center Library, Rm. 2210-G
*Wake Forest University School of Law*
jarretgl_at_wfu.edu
336.758.5067 (phone)
336.758.4508 (fax)
On Thu, Jan 5, 2017 at 2:26 PM, Hartman, Denise <dhartman_at_ursinus.edu>
wrote:
> Good afternoon,
>
>
>
> It is so funny that you mention this because just today I was reconciling
> my credit card and I found several amounts that didn’t match my invoices
> that I print out off of Amazon. I always check the bottom of the last page
> of the Amazon invoices to make sure that those amounts match my credit card
> b/c oftentimes there are two different amounts on there since items were
> shipped out at different times. This month, they didn’t match at all and so
> I had to add some of those numbers together to get the total that was being
> shown on my credit card statement. I hope this makes sense to everyone.
>
>
>
> In any event, yes, just for the month of December I have encountered this
> problem. Fortunately, they all did add up and made sense but as you said,
> it takes much more time when it used to be so quick and effortless.
>
>
>
> I didn’t try and call because I thought it was just a one-time thing but
> being that you said it happened to you in November I am wondering if this
> will be an ongoing problem. Other than this, I love Amazon and will
> probably just muddle through it. Their 2 day shipping with Prime is
> priceless for us and the website is so easy to navigate. Although I must
> admit, I am still reeling over the fact that we don’t get invoices in
> our boxes anymore. That was invaluable to me.
>
>
>
> Please let me know if you hear anything from Amazon. I will try and dig up
> any phone numbers that I may have used in the past. I do remember speaking
> to someone a while back and he was able to resolve my problem very quickly.
>
>
>
> Have a great day!
>
> Denise
>
>
>
> *From:* acqnet-request_at_lists.ala.org [mailto:acqnet-request_at_lists.ala.org]
> *On Behalf Of *Marynelle Chew
> *Sent:* Thursday, January 05, 2017 1:22 PM
> *To:* acqnet_at_lists.ala.org
> *Subject:* [ALCTS-acqnet] Amazon and credit card reporting trouble
>
>
>
> Aloha all,
>
>
>
> Is anyone who uses a university credit card or purchasing card having
> trouble with the information Amazon is sending to the credit card company
> for reconciliation purposes?
>
>
>
> Beginning mid-November, the amounts Amazon reported to the credit card
> company as the debit have not been matching the order invoices one can
> retrieve from Amazon. Nor do the items listed in the debit details match
> the Amazon invoices correctly. In the past, the titles reported to the
> credit card may not have matched, but the amounts debited matched
> correctly, which we could live with.
>
>
>
> Actually, even the Amazon invoice itself doesn’t match what was debited,
> based on the debit summary that appears on the bottom of the big order
> invoice. It looks like they’re mixing up the titles from an order at
> random. I was hoping it was only a November issue, but I see that it is
> continuing in December, alas.
>
>
>
> We’re not missing any items. (Yay!) I can balance the two reports out (my
> credit card report and the Amazon order report). But it is a lot of extra
> work for me to reconcile the two. And a phenomenal waste of trees, which my
> business office requires. Although, it’s not helpful, because as I
> mentioned, even Amazon’s own order summary is goofy. While we’re certainly
> not their biggest customer, it’s enough to make me stop using Amazon. That,
> or order every single title as an individual order so Amazon is forced to
> debit each title individually.
>
>
>
> I called Amazon and asked to speak with someone in accounting (in the US).
> While I was transferred to a native speaker, that person said Amazon does
> not have an accounting department. Really? A business without an accounting
> department?!? Does anyone have a telephone number for Amazon accounting?
>
>
>
> Note: This is not an issue with any other vendor from whom I made online
> purchases in the past two months.
>
>
>
> Thank you for sharing your experiences and advice.
>
>
>
> Marynelle
>
> ~*~*~*~*~*~*~*~*~*~*~*~*~
>
> Marynelle Chew
>
> Head, Access & Collections Services
>
> Joseph F. Smith Library
>
> Brigham Young University-Hawaii
>
> 55-220 Kulanui St., Bldg 29 #1966
>
> Laie, HI 96762
>
>
>
> Email: marynelle.chew_at_byuh.edu
>
> Voice: 808-675-3863 <%28808%29%20675-3863>
>
> Fax: 808-675-3877 <%28808%29%20675-3877>
>
>
>
--
Gina L. Jarrett
Acquisitions Coordinator
Professional Center Library, Rm. 2210-G
*Wake Forest University School of Law*
jarretgl_at_wfu.edu
336.758.5067 (phone)
336.758.4508 (fax)
Received on Thu Jan 05 2017 - 15:03:01 EST