Oh my goodness YES! I am having the exact same problem.
I have had problems with Amazon before with the way they report information
to the bank and have been beyond frustrated with trying to speak to someone
there about it. At one point, I got a customer service rep to tell me my
problem would be forwarded to their financial department but then I never
heard back. I've had problems with information being sent to both with our
old bank (Bank of America) and our new bank (PNC). Talking to the bank
only results in "it's Amazon's problem"
Just this week, I spent a good hour trying to figure out an invoice - the
charges did not match the Amazon invoice - it was crazy town
Unfortunately, we use Amazon quite a bit so I feel like not using them is
not an option.
Stacey
Stacey Marien
Acquisitions Librarian
American University Library
smarien_at_american.edu
202-885-3842
orcid.org/0000-0003-2608-4559
On Thu, Jan 5, 2017 at 1:21 PM, Marynelle Chew <marynelle.chew_at_byuh.edu>
wrote:
> Aloha all,
>
>
>
> Is anyone who uses a university credit card or purchasing card having
> trouble with the information Amazon is sending to the credit card company
> for reconciliation purposes?
>
>
>
> Beginning mid-November, the amounts Amazon reported to the credit card
> company as the debit have not been matching the order invoices one can
> retrieve from Amazon. Nor do the items listed in the debit details match
> the Amazon invoices correctly. In the past, the titles reported to the
> credit card may not have matched, but the amounts debited matched
> correctly, which we could live with.
>
>
>
> Actually, even the Amazon invoice itself doesn’t match what was debited,
> based on the debit summary that appears on the bottom of the big order
> invoice. It looks like they’re mixing up the titles from an order at
> random. I was hoping it was only a November issue, but I see that it is
> continuing in December, alas.
>
>
>
> We’re not missing any items. (Yay!) I can balance the two reports out (my
> credit card report and the Amazon order report). But it is a lot of extra
> work for me to reconcile the two. And a phenomenal waste of trees, which my
> business office requires. Although, it’s not helpful, because as I
> mentioned, even Amazon’s own order summary is goofy. While we’re certainly
> not their biggest customer, it’s enough to make me stop using Amazon. That,
> or order every single title as an individual order so Amazon is forced to
> debit each title individually.
>
>
>
> I called Amazon and asked to speak with someone in accounting (in the US).
> While I was transferred to a native speaker, that person said Amazon does
> not have an accounting department. Really? A business without an accounting
> department?!? Does anyone have a telephone number for Amazon accounting?
>
>
>
> Note: This is not an issue with any other vendor from whom I made online
> purchases in the past two months.
>
>
>
> Thank you for sharing your experiences and advice.
>
>
>
> Marynelle
>
> ~*~*~*~*~*~*~*~*~*~*~*~*~
>
> Marynelle Chew
>
> Head, Access & Collections Services
>
> Joseph F. Smith Library
>
> Brigham Young University-Hawaii
>
> 55-220 Kulanui St., Bldg 29 #1966
>
> Laie, HI 96762
>
>
>
> Email: marynelle.chew_at_byuh.edu
>
> Voice: 808-675-3863 <(808)%20675-3863>
>
> Fax: 808-675-3877 <(808)%20675-3877>
>
>
>
Received on Thu Jan 05 2017 - 14:39:43 EST