Marynelle,
Yes, we are having the exact problem! Our accounting department is not happy with the way we provide invoices/receipts now and we are not happy with the extra work it has caused. I also spoke to Amazon and was unable to get anywhere. At first, I felt they didn't understand and even when I reached someone who listened to what I was saying they offered no solution and wouldn't transfer me to someone who could further assist me.
While I don't foresee a future where we will stop using them completely, I do plan to cut down ordering from them for things that we do not need as quickly.
We have now resorted to placing one order at a time. While slightly more time consuming, it is still a lot less work than having to reconcile the credit card to their receipts. It was driving everyone around here mad!
I'd love to come up with a way to reach someone at Amazon who might care about this problem and the potential loss of business. I have not had any luck and am open to suggestions.
Iris Garcia
Acquisitions & Electronic Resources Librarian
UCLA Law Library
From: acqnet-request_at_lists.ala.org [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Marynelle Chew
Sent: Thursday, January 05, 2017 10:22 AM
To: acqnet_at_lists.ala.org
Subject: [ALCTS-acqnet] Amazon and credit card reporting trouble
Aloha all,
Is anyone who uses a university credit card or purchasing card having trouble with the information Amazon is sending to the credit card company for reconciliation purposes?
Beginning mid-November, the amounts Amazon reported to the credit card company as the debit have not been matching the order invoices one can retrieve from Amazon. Nor do the items listed in the debit details match the Amazon invoices correctly. In the past, the titles reported to the credit card may not have matched, but the amounts debited matched correctly, which we could live with.
Actually, even the Amazon invoice itself doesn't match what was debited, based on the debit summary that appears on the bottom of the big order invoice. It looks like they're mixing up the titles from an order at random. I was hoping it was only a November issue, but I see that it is continuing in December, alas.
We're not missing any items. (Yay!) I can balance the two reports out (my credit card report and the Amazon order report). But it is a lot of extra work for me to reconcile the two. And a phenomenal waste of trees, which my business office requires. Although, it's not helpful, because as I mentioned, even Amazon's own order summary is goofy. While we're certainly not their biggest customer, it's enough to make me stop using Amazon. That, or order every single title as an individual order so Amazon is forced to debit each title individually.
I called Amazon and asked to speak with someone in accounting (in the US). While I was transferred to a native speaker, that person said Amazon does not have an accounting department. Really? A business without an accounting department?!? Does anyone have a telephone number for Amazon accounting?
Note: This is not an issue with any other vendor from whom I made online purchases in the past two months.
Thank you for sharing your experiences and advice.
~*~*~*~*~*~*~*~*~*~*~*~*~
Marynelle Chew
Head, Access & Collections Services
Joseph F. Smith Library
Brigham Young University-Hawaii
55-220 Kulanui St., Bldg 29 #1966
Laie, HI 96762
Email: marynelle.chew_at_byuh.edu<mailto:marynelle.chew_at_byuh.edu>
Voice: 808-675-3863
Fax: 808-675-3877
Received on Thu Jan 05 2017 - 14:37:26 EST