Good afternoon,
It is so funny that you mention this because just today I was reconciling my credit card and I found several amounts that didn't match my invoices that I print out off of Amazon. I always check the bottom of the last page of the Amazon invoices to make sure that those amounts match my credit card b/c oftentimes there are two different amounts on there since items were shipped out at different times. This month, they didn't match at all and so I had to add some of those numbers together to get the total that was being shown on my credit card statement. I hope this makes sense to everyone.
In any event, yes, just for the month of December I have encountered this problem. Fortunately, they all did add up and made sense but as you said, it takes much more time when it used to be so quick and effortless.
I didn't try and call because I thought it was just a one-time thing but being that you said it happened to you in November I am wondering if this will be an ongoing problem. Other than this, I love Amazon and will probably just muddle through it. Their 2 day shipping with Prime is priceless for us and the website is so easy to navigate. Although I must admit, I am still reeling over the fact that we don't get invoices in our boxes anymore. That was invaluable to me.
Please let me know if you hear anything from Amazon. I will try and dig up any phone numbers that I may have used in the past. I do remember speaking to someone a while back and he was able to resolve my problem very quickly.
Have a great day!
Denise
From: acqnet-request_at_lists.ala.org [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Marynelle Chew
Sent: Thursday, January 05, 2017 1:22 PM
To: acqnet_at_lists.ala.org
Subject: [ALCTS-acqnet] Amazon and credit card reporting trouble
Aloha all,
Is anyone who uses a university credit card or purchasing card having trouble with the information Amazon is sending to the credit card company for reconciliation purposes?
Beginning mid-November, the amounts Amazon reported to the credit card company as the debit have not been matching the order invoices one can retrieve from Amazon. Nor do the items listed in the debit details match the Amazon invoices correctly. In the past, the titles reported to the credit card may not have matched, but the amounts debited matched correctly, which we could live with.
Actually, even the Amazon invoice itself doesn't match what was debited, based on the debit summary that appears on the bottom of the big order invoice. It looks like they're mixing up the titles from an order at random. I was hoping it was only a November issue, but I see that it is continuing in December, alas.
We're not missing any items. (Yay!) I can balance the two reports out (my credit card report and the Amazon order report). But it is a lot of extra work for me to reconcile the two. And a phenomenal waste of trees, which my business office requires. Although, it's not helpful, because as I mentioned, even Amazon's own order summary is goofy. While we're certainly not their biggest customer, it's enough to make me stop using Amazon. That, or order every single title as an individual order so Amazon is forced to debit each title individually.
I called Amazon and asked to speak with someone in accounting (in the US). While I was transferred to a native speaker, that person said Amazon does not have an accounting department. Really? A business without an accounting department?!? Does anyone have a telephone number for Amazon accounting?
Note: This is not an issue with any other vendor from whom I made online purchases in the past two months.
Thank you for sharing your experiences and advice.
Marynelle
~*~*~*~*~*~*~*~*~*~*~*~*~
Marynelle Chew
Head, Access & Collections Services
Joseph F. Smith Library
Brigham Young University-Hawaii
55-220 Kulanui St., Bldg 29 #1966
Laie, HI 96762
Email: marynelle.chew_at_byuh.edu<mailto:marynelle.chew_at_byuh.edu>
Voice: 808-675-3863
Fax: 808-675-3877
Received on Thu Jan 05 2017 - 14:35:08 EST