RE: [ALCTS-acqnet] New order ticketing system

From: Paoshan Yue <yue_at_unr.edu>
Date: Tue, 5 Jul 2016 17:26:34 +0000
To: "acqnet_at_lists.ala.org" <acqnet_at_lists.ala.org>
Thank you all so much for sharing your experiences and suggestions.  These are all good ideas that we can look into!

Best,
Paoshan
----------------------
Paoshan Yue
Head, Electronic Resources & Acquisition Services
Mathewson-IGT Knowledge Center
University of Nevada, Reno
Reno, NV 89557
yue_at_unr.edu<mailto:yue_at_unr.edu> | 775.682.5599
http://knowledgecenter.unr.edu/



From: acqnet-request_at_lists.ala.org [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Donald Butterworth
Sent: Tuesday, June 28, 2016 12:06 PM
To: acqnet_at_lists.ala.org
Subject: Re: [ALCTS-acqnet] New order ticketing system

At our library we use the Recommend-a-Title web feature[data-n-stuff.com]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.data-2Dn-2Dstuff.com_webcgi_webbatch.exe-3Fpatronnotify_pn-5Fselection.web-2BBEGIN-2BNEW-2Basburyseminary.edu-2BATS&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=aM33hVE2gYdSqkmeLJqFTS2L9NzoKPPWcmyD2bFwRCs&e=> of JTacq[jtdata.com]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jtdata.com_jtacq.html&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=1NfHmPpPVFrMIMoKuwEehFzz5KS2TOsOUJvSLoArEkk&e=> Freeware.  Requesters  are first required to create an account. Once they are logged in they can do author, title and general keyword searches. ISBN and Amazon ASIN numbers will work in the general keyword search. When they find the title they want to request, they can add a note or just hit the "Submit" button.
The request is then transmitted to the JTacq client Patron Request queue. The queue is downloaded and the list of requests are electronically searched to determine if any titles are already owned by the library. The list is then either sent to designated selectors using JTacq's "Selections" web feature or a broadcast search is done of designated Vendor databases (Amazon, Amazon used books, ABEBooks, B&T, YBP, etc.) to identify the vendor with the lowest purchase price.
These are only a few of JTacq's many rich feature. It baffles me why more libraries aren't using it.

On Tue, Jun 28, 2016 at 12:16 PM, DePollo, Alison Lampley <DEPOLLO_at_mail.etsu.edu<mailto:DEPOLLO_at_mail.etsu.edu>> wrote:
We also use ILLiad for this purpose, but we downloaded a few add-ons from the IDS Project to help. Check it out here: http://www.gistlibrary.org/illiad/#.V3Kiu_krJhE[gistlibrary.org]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.gistlibrary.org_illiad_-23.V3Kiu-5FkrJhE&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=WgTH0I2fVvNQxA2ooa1nMC7dqZTNdPDojjteeTPdDBA&e=>. I highly recommend this for purchase suggestions. It has streamlined my process!

-Alison

~~~~~~~~~~~~~~~~~~~~~~
Alison DePollo, M.I.S.
Resource Sharing and Acquisitions Librarian
East Tennessee State University
Charles C. Sherrod Library (TET)
depollo@etsu.edu[depollo@etsu.edu]<https://urldefense.proofpoint.com/v2/url?u=http-3A__depollo-40etsu.edu&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=j7rhII9H5x8fjzscFKvzegBPS_vQ_m9OM-AT7Io5Zck&e=>
ILL Info and ILLiad[libguides.etsu.edu]<https://urldefense.proofpoint.com/v2/url?u=http-3A__libguides.etsu.edu_interlibrary-5Floan&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=rlMfz72zZlvJ74a6-IeI3wIesQPdBYzIikK2SRqPUYQ&e=>
Course Reserves[libguides.etsu.edu]<https://urldefense.proofpoint.com/v2/url?u=http-3A__libguides.etsu.edu_coursereserve&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=P5yA3pXnniNdbfFCrjXKAUGruFZ7iwctkGC72p1nVzE&e=>
Streaming Video[etsu.beta.libguides.com]<https://urldefense.proofpoint.com/v2/url?u=http-3A__etsu.beta.libguides.com_streamingvideo&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=SLVd-XWb92t-zTNR0YKAoMDWIn7RHJcbVZ7b9koOxcg&e=>

[etsu logo]


From: acqnet-request_at_lists.ala.org<mailto:acqnet-request_at_lists.ala.org> [mailto:acqnet-request_at_lists.ala.org<mailto:acqnet-request_at_lists.ala.org>] On Behalf Of Smith, Kelly
Sent: Friday, June 24, 2016 8:47 AM
To: 'acqnet_at_lists.ala.org<mailto:acqnet_at_lists.ala.org>' <acqnet_at_lists.ala.org<mailto:acqnet_at_lists.ala.org>>
Cc: 'Cammi M Carpenter' <cammi_at_unr.edu<mailto:cammi_at_unr.edu>>
Subject: RE: [ALCTS-acqnet] New order ticketing system

We use Illiad for this purpose. We have a note field in the ILL request form that allows faculty & students to suggest a purchase. This is especially great because patrons don’t have to know about two different forms. Our collection development librarian reviews all the requests in the loan queue and will purchase or ILL depending on several factors (cost, currency, interdisciplinarity, etc.). Then, all she has to do is route the request to an ILL queue or an acquisitions queue. No emails involved.

Often, people will request items that haven’t been published yet and this is great for managing those because we can just move those into a future purchase queue and come back to them when they become available.

Kelly Smith
Coordinator of Collections and Discovery
Eastern Kentucky University Libraries
kelly.smith2@eku.edu<mailto:kelly.smith2@eku.edu> | Research Guides[libguides.eku.edu]<https://urldefense.proofpoint.com/v2/url?u=http-3A__libguides.eku.edu_prf.php-3Faccount-5Fid-3D300&d=CwMFaQ&c=jifKnBYnyVBhk1h9O3AIXsy5wsgdpA1H51b0r9C8Lig&r=mfrIdCV4exwsx6KXV2vYkQ&m=5CCxQvtGTa0eygjFgTmS4oIdMKTxbdDMqHzMFhWpOcg&s=ZaIGdZUdV3jGXjNLxxV9Z-t00r4WVqn6vUXKOkAceTU&e=>



From: acqnet-request_at_lists.ala.org<mailto:acqnet-request_at_lists.ala.org> [mailto:acqnet-request_at_lists.ala.org] On Behalf Of Paoshan Yue
Sent: Thursday, June 23, 2016 12:30 PM
To: acqnet_at_lists.ala.org<mailto:acqnet_at_lists.ala.org>
Cc: Cammi M Carpenter <cammi_at_unr.edu<mailto:cammi_at_unr.edu>>
Subject: RE: [ALCTS-acqnet] New order ticketing system

Greetings!

I’d like to follow up on this topic and ask:

Are any of you using Springshare’s LibAnswers to track and organize new book purchase requests?  If you are, or have tried to but decided not to, could you please share your experience or recommendation?

Hi Lisa – Did you receive any suggestions that you could share?  Have you found a solution for your library since you posted the question?

******
At UNR, we are currently using Springshare’s LibWizard-Forms for book purchase requests (http://guides.library.unr.edu/libacq/bookrequest). We also accept direct email requests from subject librarians.  All of these requests go to our Acquisitions staff via email.  Since we heavily rely on patron/librarian requests for books to firm order, we receive many hundreds of book request emails in a year.  The high volume of book requests is making our current system unsustainable.  In addition to LibAnswers, we have also considered possible homegrown options like Microsoft Access and SharePoint List function.

We also use Springshare’s LibWizard-Forms for media (DVDs, streaming) purchase requests (http://guides.library.unr.edu/libacq/mediarequest).  This form is working well for us so far.  The lower volume of media requests we receive makes it much more sustainable than the book form.
******
Thank you!

Paoshan
--------------
Paoshan Yue
Head, Electronic Resources & Acquisition Services
Mathewson-IGT Knowledge Center
University of Nevada, Reno
Reno, NV 89557
yue_at_unr.edu<mailto:yue_at_unr.edu> | 775.682.5599<tel:775.682.5599>
http://knowledgecenter.unr.edu/


From: acqnet-l-bounces_at_lists.ibiblio.org<mailto:acqnet-l-bounces_at_lists.ibiblio.org> [mailto:acqnet-l-bounces_at_lists.ibiblio.org] On Behalf Of acqnet-l_at_lists.ibiblio.org<mailto:acqnet-l_at_lists.ibiblio.org>
Sent: Friday, August 14, 2015 6:50 AM
To: acqnet-l_at_lists.ibiblio.org<mailto:acqnet-l_at_lists.ibiblio.org>
Subject: [ACQNET-L] New order ticketing system

Hello out there,

Are any of you using a ticketing system to track and organize new orders (whatever the format – e, p, streaming, DVDs, mf, anything)?  If you’re using a third-party system and can recommend (or not), please share.  If you’re using a homegrown system and are able to share details, feel free to email me off-list.

Thank you!

Lisa


Lisa Mackinder | Head of Acquisitions and Collections Services
Alden Library | Ohio University
740-593-2707<tel:740-593-2707> | mackinde_at_ohio.edu<mailto:mackinde_at_ohio.edu>





--
Don Butterworth
Collection Management Librarian /
Faculty Associate
B.L. Fisher Library
Asbury Theological Seminary
don.butterworth_at_asburyseminary.edu<mailto:don.butterworth_at_asburyseminary.edu>
(859) 858-2227


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Received on Tue Jul 05 2016 - 13:42:56 EDT