Date: Thu, 23 Apr 2015 12:41:20 -0400
To: acqnet-l_at_lists.ibiblio.org
All, Here is the very speedy reply from AA explaining their system upgrade fee. -Carol ---------- Forwarded message ---------- From: iris hanney <iris.hanney_at_unlimitedpriorities.com> Date: Thu, Apr 23, 2015 at 12:40 PM Subject: RE: Why a charge for your system upgrade? To: "Carol A. Kornhauser" <carol.kornhauser_at_fandm.edu>, tnagy_at_accessible.com, jpaulsen_at_accessible.com Carol: Thanks for the query. This is a one-time only invoice for all of the system upgrades that supports the MARC records – 1000’s added annually, Counter Upgrades, all of the Discovery Services and requirements for various ip address upgrades etc. It will not be repeated - promise. The last time we had a system wide upgrade fee was 7 years ago. This is an across the board upgrade fee – we could never upgrade for some and not others – it is a pretty modest amount for what we offer, especially considering how low our maintenance fees are, how reasonable our subscription rates are and how minimal our annual increases are. Other vendors charge considerably higher ongoing fees than we ever have or will. Please let me know if you have any further questions. Cheers, Iris [image: cid:image001.jpg_at_01CE1FD0.337976E0] Iris L. Hanney President Unlimited Priorities LLC 1930 SW 48th Lane Cape Coral FL 33914 239-549-2384 iris.hanney_at_unlimitedpriorities.com www.unlimitedpriorities.com *From:* Carol A. Kornhauser [mailto:carol.kornhauser_at_fandm.edu] *Sent:* Thursday, April 23, 2015 12:33 PM *To:* tnagy_at_accessible.com; jpaulsen_at_accessible.com; iris.hanney_at_unlimitedpriorities.com *Subject:* Why a charge for your system upgrade? Tom, Joe and Iris, Greetings. I was surprised to find an invoice in my inbox this morning from Accessible Archives for a system upgrade for all tracking software and hardware. I checked our license agreement, and it does not say anything about ever being charged for such a thing. And, none of our other vendors charge us for systems upgrades. So... *Why are we being charged for this upgrade? * And *Who else is being charged this fee by Accessible Archives?* These 2 questions and the answers you provide should be added to your FAQ's for the sake of customer service. Thank you. -Carol Kornhauser -- *Carol Kornhauser* Acquisitions Coordinator Shadek-Fackenthal Library carol.kornhauser_at_fandm.edu *p. *717-291-3841 | *f. *717-358-4436 *USPS Mailing Address* Franklin & Marshall College Library Acquisitions P.O. Box 3003 Lancaster, PA 17604-3003 *FedEx/UPS/Airborne/DHL Mailing Address* Franklin & Marshall College Library Acquisitions 415 Harrisburg Avenue Lancaster, PA 17603-2615 -- *Carol Kornhauser* *Acquisitions Coordinator* *Shadek-Fackenthal Library* carol.kornhauser_at_fandm.edu *p. *717-291-3841 | *f. *717-358-4436 *USPS Mailing Address* *Franklin & Marshall College* *Library Acquisitions* P.O. Box 3003 *Lancaster, PA 17604-3003* *FedEx/UPS/Airborne/DHL Mailing Address* *Franklin & Marshall College * Library Acquisitions *415 Harrisburg AvenueLancaster, PA 17603-2615* _______________________________________________ ACQNET-L mailing list ACQNET-L_at_lists.ibiblio.org http://lists.ibiblio.org/mailman/listinfo/acqnet-l
