ACQflash: Job Posting: YBP Customer Service Bibliographer

JOB POSTING: YBP Library Services seeks Customer Service applicants 
interested in supporting academic libraries across the country and 
around the globe.



POSITION SUMMARY:



YBP Customer Service Bibliographers, working from central New Hampshire, 
provide a full range of customized support services to an assigned group 
of library customers, primarily by responding to written and telephone 
inquiries, researching and addressing any problems and communicating all 
of YBP’s capabilities. They act as primary point of service contact and 
respond to inquiries about all services, both US and UK, including firm 
and continuation orders, approval processes, print and digital products, 
etc.



DUTIES AND RESPONSIBILITIES: (The following statements describe the 
general nature of work being performed in this job. They are not 
intended to be an exhaustive list of all duties. Additional duties may 
be assigned by Management):



· For assigned group of customers serve as primary service contact on 
the phone and by email.

· Communicate information regarding customer account to Sales, 
Marketing, Operations, etc.

· Interact with other departments to solve problems and to prevent 
customer errors.

· Write, revise and maintain approval plan documentation for assigned 
list of customers.

· Utilize internal databases to support customer profiles.

· Respond to all customer requests quickly, accurately and thoroughly in 
a professional and pleasant manner.

· Troubleshoot digital and print acquisition issues and related 
technical services such as cataloging records and electronic invoicing.

· Assist in the development of profiling support software to reflect 
changing customer needs.

· Participate in retrospective selection work and special project 
management.

· Provide GOBI training to customers as needed via phone or webinar, and 
educate customers about YBP services. Look for and develop potential 
growth opportunities within existing accounts.



QUALIFICATIONS:



· BA/BS degree required and equivalent library/vendor knowledge 
preferred. MLS degree desirable. Experience or knowledge of book trade 
or library workflows a plus.

· Broad understanding of LC, Dewey, and NLM classifications and 
awareness and understanding of digital content.

· Word, Excel and Access experience.

· Telephone and e-mail business etiquette skills.

· Strong service orientation.

· Excellent attention to detail and organizational skills.

· Exceptional written and oral communication skills, including the 
ability to do presentations.

· Ability to prioritize and work independently and/or as part of a team

· Ability to analyze approval plan performance, identify problems, 
suggest remedies and solutions.



Interested applicants please complete an online application at 
www.btol.com under Careers.





<http://m.lib.uci.edu/>
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