Apologies for cross-posting
Position: Director, Library Technical Services (2013)
Location: Contoocook, New Hampshire
Position Summary:
Manages the YBP library technical services (LTS) line of products and
services. Coordinates multiple efforts and aspects of LTS Services
(Fulfillment, Customer Support, Operations, Cataloging, and
IS/Communications). Interfaces closely with several departments
(Collection Development, Project Management, Territory Sales
Representatives, Sales Administration, and Pricing Services).
Essential Duties and Responsibilities (The following statements describe
the general nature of work being performed in this job. They are not
intended to be an exhaustive list of all duties. Additional
responsibilities may be assigned by Management):
. Coordinates day to day interface between Profiling, Distribution,
Customer Service, Project Management, Operations, Cataloging, Sales and
IS/Communications areas to ensure each function supports the others and
overall goals and objectives of the LTS department are met.
. Determines how best to support each library LTS account.
. Works with sales administration and management to prepare long range
forecasts, goals, pricing and plans for LTS service sales to allow
improved staffing and capacity needs to be accomplished. . Works closely
with sales administration to ensure timely and accurate preparation of
bids/quotations for LTS projects.
. Works with sales management and representatives to ensure adequate
support is given to properly follow-up on new LTS sales opportunities.
. Works with Sales & Marketing departments to plan and approve LTS
marketing plans and promotional materials.
. Travels as required to assist in presentations to prospective LTS
customers.
Non-Essential Functions
. Maintains correspondence and follow-up files as needed.
. Ensures proper preparation and distribution of required reports.
Supervisory Responsibilities
. Manages one or more supervisors who supervise employees in the LTS
Cataloging, LTS and Account Processing department.
. Is responsible for the overall direction, coordination, and evaluation
of these units.
. Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and
resolving problems.
Qualifications:
. MLS or equivalent experience with technical services in an academic
library environment and at least 5 years of increasingly responsible
professional staff or managerial positions in library technical services
organizations. Demonstrated ability to provide leadership to complex
organizations.
. Very strong interpersonal skills; superior written and verbal skills.
. High tolerance for ambiguity, yet capable of working with considerable
detail.
. Thorough knowledge of library technical services, systems, and other
complex bibliographic databases.
. Ability to travel on an occasional basis to meet with customers.
. Knowledge of books, publishing, and library acquisitions and
collection development processes and systems required.
. Experience working in a production oriented, for-profit setting desirable.
. Excels at working as a member of a team with a singular commitment to
customer satisfaction.
Location Description: YBP Library Services
This employer participates in E-Verify. Baker & Taylor will provide the
Social Security Administration (SSA) and, if necessary, the Department
of Homeland Security (DHS) with information from each new employee's
Form I-9 to confirm work authorization.
For more information, or to apply, go to
https://s2verify.ercdataplus.com/jobseeker/main_intro.php?ERCSESSID=dihii4bubii85letnq06ebbio3
and select Contoocook, New Hampshire as the Location.
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Received on Mon Oct 07 2013 - 12:33:37 EDT