Subject: ALCTS E-Forum: Turning Statistics Into Assessment : How can
Technical Services Measure the Value of Their Services
From: ALCTS-CE Announce <alcts.ce.announce_at_gmail.com>
Date: 8/10/2012 1:01 PM
Turning Statistics Into Assessment : How can Technical Services Measure
the Value of Their Services
August 22-23, 2012
Hosted by Buddy Pennington and Sarah Simpson
Please join us for an e-forum discussion. Its free and open to everyone!
Registration information is at the end of the message.
Each day, sessions begin and end at:
Pacific: 7am 3pm
Mountain: 8am 4pm
Central: 9am 5pm
Eastern: 10am 6pm
Description
In these days of increased competition and limited resources,
organizations are being asked to define and measure their value.
Universities are asked to report on return on investment. Federal,
state, and local institutions must make the case on how well they
successfully strengthen their communities. As libraries become involved
in these assessment efforts, questions are raised as to how technical
services operations define and measure their value to both the library
and the parent organization (be it university, community college, law
firm, town or city, etc.). Technical services has a long tradition of
collecting statistics but how does that translate into defining value or
success?
This e-forum will discuss the process of gathering statistics for
technical services operations and how they are used to assess the
success of technical services. In addition to that, we will explore how
libraries are using statistics to measure the value technical services
provides to the library and the parent organization or community. The
forum will cover a variety of questions including:
What statistics are collected by technical services and how are they
collected.
The differences between collecting statistics and providing meaningful
reports.
How do technical services utilize statistics to assess the effectiveness
of their operations? What benchmarks are used to define success?
How do technical services operations factor into efforts to define the
value of the library to the parent organization or community?
Please join us to talk about how to get the numbers we need and what we
should be doing with them once we have them!
Buddy Pennington is the Director of Collections and Access Management at
the University of Missouri Kansas City, leading library operations in
collection development, acquisitions, cataloging and metadata, and
electronic resources management. In previous lives he has worked in
serials librarian positions as well as serving as a branch manager with
the Kansas City Public Library system. He has been active in the North
American Serials Interest Group, finishing up a three-year tenure as
Executive Board Member at-Large this year.
Sarah Simpson is the Technical Services Manager for the Tulsa
City-County Library in Tulsa, OK. She previously co-moderated e-forums
on communication between Technical and Public Services and on
collections of the future. She is just beginning a major project to
revamp statistic gathering, assessment, and reporting for her library.
*What is an e-forum?*
An ALCTS e-forum provides an opportunity for librarians to discuss
matters of interest, led by a moderator, through the e-forum discussion
list. The e-forum discussion list works like an email listserv: register
your email address with the list, and then you will receive messages and
communicate with other participants through an email discussion. Most
e-forums last two to three days. Registration is necessary to
participate, but it's free. See a list of upcoming e-forums at:
http://bit.ly/upcomingeforum.
*To register:*
Instructions for registration are available at:
http://bit.ly/eforuminfo. Once you have registered for one e-forum, you
do not need to register again, unless you choose to leave the email
list. Participation is free and open to anyone.
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Received on Fri Aug 10 2012 - 17:56:47 EDT