Abbey Road Book Service - Inquiry

Colleagues -

   We are deeply troubled and, quite frankly, baffled as to why, after  
years of enjoying a sound business relationship with Abbey Road Book  
Service [note this site has been labeled as "possibly harmful to your  
computer" by Google] , we suddenly find ourselves in a situation with  
that company in which we have an extant one year old $800 claim  
regarding an unfulfilled and un-reimbursed purchase order.

   We post here to see if any other libraries (and you may reply off  
list if you wish) are in a similar predicament or if any this  
listserv's readers can possibly shed an light on the matter.

   In summary, we...


	•  placed a purchase order on February 23, 2011 for, among other  
items,  a " hard to find" Princeton University Press 1980 imprint for  
which  Abbey Road Book Service had submitted a quote of $800, 		   and,

	•  on February 24, 201, at Abbey Road Book Service's request,  
submitted  a pro forma invoice for same to our College's Business  
Office.

	•  This pro forma invoice was paid by the week of February 28, 2011.		

  	•  On May 18, 2011 after having failed to either receive two of  
three items on that pre-paid pro forma invoice, or getting any report,  
we inquired via email to Abbey Road Book Service regarding the status  
	   of the items.

	•  On May 19, 2011 we received  a reply from Abbey Road Book Service  
apologizing for the delay in fulfillment and noting that the books in  
question were being re-ordered on our behalf.

	  •  On June 21. 2011 we again inquired via email regarding these two  
books.

	•  On June 22, 2011 we followed up the aforementioned email with a  
phone inquiry, leaving a voice mail with Abbey Road Book Service.

	•  On June 27, 2011 we were relieved to receive one of the two books  
in question, leaving a single $800 book outstanding.

	•  On October 20, 2011, after again having tried to contact Abbey  
Road Book Service regarding this unfulfilled , pre-paid item, we  
received an email advising us that, due to a staff injury, a back log  
had     	   developed and that resumed efforts would be made to  
acquire the pre-paid book and, filing to obtain same, Abbey Road Book  
Service would issue the College a refund check.

	•  On November 28, 2011, having heard nothing in the interim,  we  
again emailed Abbey Road Book Service asking for a follow-up to the un- 
received prepaid item.

	•  On March 2, 2012 an email and a phone call attempt (the latter  
yielding a "temporarily disconnected number " message ) was sent to  
Abbey Road Book Service containing a more detailed account of the  
above summarized situation and advising that we would have no recourse  
but to make a inquiry of the library acquisitions community on March  
16, 2012 to determine if any  others have had similar difficulty.

	Has anyone else had similarly uncharacteristic service failure with  
Abbey Road Book Service?

																					Marty


$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
  Marty Gordon
Content Services Librarian
Franklin & Marshall College
P.O. Box 3003
Lancaster. PA  17604-3003
717-291-3842
(FAX) 717-291-4160
marty.gordon_at_fandm.edu
IM ->   MartyL110
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$









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