(9) ------------------
Date: Wed, 1 Dec 2010 13:05:52 -0600
From: Judy Garrison <Judy.Garrison_at_utsa.edu>
At UTSA we have also decided to discontinue ordering from Barnes & Noble. For rush orders (the reason we used bn.com in the past), we will now use Amazon with which we have a corporate account.
Judy Garrison
Head, Electronic Acquisitions and Serials Control
The University of Texas at San Antonio Library
One UTSA Circle
San Antonio TX 78249-0671
210-458-5507 (phone)
210-458-4884 (fax)
judy.garrison_at_utsa.edu
(10) ------------------
Date: Wed, 1 Dec 2010 15:29:52 -0500
From: Sarah Cornell <cornell_at_dwc.edu>
I was very surprised to hear this news, because I hadn't received any notice from B&N at all.
Having read Sue Wood's reply just now, things are making more sense. At Daniel Webster College we already have a deferred billing account, which I set up in Feb 2010 because we were unable to use Amazon (that's a short story which I will spare you despite its brevity). I wasn't aware at the time that B&N allowed ordering by PO without an account, so I guess I just lucked out!
At any rate, I can say that the deferred billing account works for us, so it may work for you as well. I got a response to my application in about 10 days. It is our sole source for popular DVDs and rush items, the ordering process is easy, and the bills are clear and come almost as fast as the items themselves.
If it turns out that B&N is also ending its deferred billing accounts for Libraries, Schools, etc., then I will be utterly at a loss because we don't use credit cards at DWC either. I'm crossing my fingers that this isn't the case!
Best,
Sarah
Sarah B. Cornell, Librarian
Daniel Webster College
20 University Drive
Nashua, NH 03063-1300
cornell_at_dwc.edu
603-577-6209
(11) ------------------
D ate: Wed, 1 Dec 2010 17:12:43 -0500
From: "PMATTHEWS" <PMATTHEWS_at_cuyahogalibrary.org>
I checked with our bricks and mortar B&N when I saw Maggie’s note since I hadn’t gotten an email and was worried.
She assured me that B&N stores would still be accepting POs – that B&N stores are a different company than bn.com .
FWIW,
Pam
P am Matthews
Acquisitions Manager
Cuyahoga County Public Library
Administrative Offices
2111 Snow Road / Parma, OH 44134-2728
p 216.749.9532 / f 216.749.9445
www.cuyahogalibrary.org
(12) ------------------
Date: Thu, 2 Dec 2010 08:31:28 -0500
From: Kenneth.Rosenberg_at_qc.cuny.edu
We too did a lot of business with B&N as they were one of the State Contract vendors we could use that would have much of the material we needed with a supply time normally under 5 days. Since we have received the message last week from B&N here is the only response I have gotten from any requests for an explanation of there discontinuation of PO accounts"
" The deferred billing method for purchase order accounts is discontinued for on-line purchases. However, you can inquire at your local Barnes & Noble bookstore regarding placing orders using a deferred billing method.
We apologize for the inconvenience.
BN.com
Accounts Receivable"
I feel that with such limited warning time (one week) and no explanation of a real reason for the discontinuation of the program they are showing a lack of understanding or desire for our type of business. A Purchase Card would not meet our needs and would entail much extra book keeping procedures so wouldn't be an option. I will investigate other vendors including our local B&N since the few times I have dealt with them they have been professional and courteous with our needs.
Ken Rosenberg
Acquisitions Librarian, Queens College
Benjamin Rosenthal Library, Rm. 201B
tel:718-997-3721 fax:718-997-3789
(13) ------------------
Date: Thu, 2 Dec 2010 12:14:13 -0600
From: "Lonergan, Lynn A Civ USAF AETC AUL/LTSA" <Lynn.Lonergan_at_MAXWELL.AF.MIL>
I come at this from a different point of view. We purchase printed books from a contract vendor. We use a government purchase card to buy anything they cannot supply, audio/visual materials, and periodicals we cannot get from a different contract vendor. Because we do not use the purchase order process, I did not receive an e-mail. I have to try to get 3-4 prices on items I buy with the purchase card to make sure I’m spending your tax dollars wisely. I always checked their site because we received discounts there that were not available on the regular web site. After reading the posting yesterday, I went to my bookmarked site and got the following message: “Due to our recent site-wide price reductions, the discounts previously available to you only through a dedicated portal are now available to all customers at BN.com. Therefore, this portal has been discontinued. We encourage you to shop BN.com and take advantage of our everyday low prices.”
Were those of you using purchase orders going to the regular B&N site or the BtoB (Business to Business) site? Perhaps their intent was not to prevent organizations from using purchase orders but to stop giving the special discounts. If so, I wonder how much their prices have actually gone down.
Lynn A Lonergan
Document Acquisitions Librarian
Fairchild Research Information Center AUL/LTSA
600 Chennault Circle
Maxwell AFB AL 36112-6010
Comm: 334-953-2509 | Fax: 334-953-5130
(If your message to me does not go through, please try sending it to lonerganla_at_gmail.com .)
(14) ------------------
Date: Thu, 2 Dec 2010 13:27:21 -0500
From: "Scott Stangroom" <stangroom_at_library.umass.edu>
Here is the link for the B&N Deferred Billing Account:
https://secure.barnesandnoble. com/deferredBilling/index.asp ?
______________________
Scott Stangroom
Acquisitions Coordinator
University of Massachusetts, Amherst
W.E.B. Du Bois Library
Acquisitions Dept.
154 Hicks Way
Amherst, MA 01003-9275
stangroom_at_library.umass.edu
voice: 413.545.6724
fax: 413.545.6494
-------Original Message---------
Date: Tue, 30 Nov 2010 14:01:30 -0500
From: Maggie Ferris < ferrisml_at_UDel.Edu >
Subject: [ACQNET-L] Barnes & Noble.com Purchase Order Account Program Ends
By now many of you will have received an email from Barnes & Noble
informing you that they abruptly ended their purchase order account
program on November 30th . We at the University of Delaware Library did
a significant amount of business with Barnes & Noble via our purchase
order account. Often, they were the only one of our vendors stocking a
particular item, and the purchase order account was fast and efficient.
For us, each purchasing card / credit card transaction entails a
time-consuming bookkeeping process which is mandated by our auditor. Now
that we must use a purchasing card to order from Barnes & Noble, we will
be reevaluating our relationship with them.
I am wondering if others are having the same reaction to Barnes &
Noble’s announcement. Are you reconsidering how much business you will
do with them? Has anyone had an opportunity to speak with someone at
the company? No one has responded to my email and voice mail inquiries
over the last few days. And do they realize the potential loss of
business? Or am I wrong, and many of you will simply increase your
purchasing card use and maintain your level of business with them? If
so, does this create a significant increase in your bookkeeping as it
would for us? Are you considering other alternatives? Will you
consider other vendors?
I thank you in advance for any thoughts you would share.
Maggie Ferris
--
Maggie Ferris
Coordinator, Monographic Acquisitions
University of Delaware Library
Acquisitions Department
181 S. College Ave.
Newark, DE 19 717-5267
ph: 302-831-8721
fx: 302-831-6996
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Received on Fri Dec 03 2010 - 15:12:41 EST