Re: Customs charges/UPS charges from foreign vendors

I had this happen once with a Canadian source I've used about 10 times.
I assumed it was a shipping charge so I called the vendor.  They
recognized it as a customs fee and said that their website had a
disclaimer that any customs fees were the responsibility of the buyer.

 

Based on no particular evidence I've assumed that customs stops a random
box, or a random truck, for further inspection.  They pass the cost on
to the shipper who passes it on to the destination with an additional
annoyance fee.

 

Since other orders before & since made it to us without any additional
fee, I've just accepted it as a cost of doing business with Canada that
will average out to a slight price increase over time.

 

George Flexman

Manager, Order Service Section

Indianapolis-Marion County Public Library

317-275-4716

fax: 317-269-5319

 

"I have a mind myself and recognize

Mind when I meet with it in any guise

No one can know how glad I am to find

On any sheet the least display of mind."

 

     - Robert Frost, A Considerable Speck

-----Original Message-----
From: acqnet-l-bounces_at_lists.ibiblio.org
[mailto:acqnet-l-bounces_at_lists.ibiblio.org] On Behalf Of
acqnet-l_at_lists.ibiblio.org
Sent: Tuesday, September 01, 2009 9:57 AM
To: acqnet-l_at_lists.ibiblio.org
Subject: [ACQNET-L] Customs charges/UPS charges from foreign vendors

 

To all:

We we have started having a problem with UPS shipments from our vendor
Nedbook.  We have never had customs charges and UPS fees levied against
shipments before and this has happened with two shipments, UPS demanding
payment by the recipient. The charges from U.S. customs are $30.00, for
their time and trouble to open them it seems, and UPS slaps on a $5.50
charge for their time and trouble. The boxes come with the packing lists
on the outside of the box removed.

We have corresponded with Nednook who are as puzzled as we are about
this.  Anyone have this or something similar happen to them?

Thanks

Arlene Moore Sievers-Hill
Case Wester Reserve University
Kelvin Smith Library
Head, Acquisitions Dept.
10900 Euclid Ave
Cleveland, OH  44106

Telephone 216 368 3328
Fax: 216 368 3669



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