We use BWI for supply of some of our graphic novel and manga
material. Their customer service for set up of new accounts is
excellent. Service for ongoing problems has been good.
The website is easier for public libraries, which is BWI's
clientele. I think we are one of their few large academic
customers.
Their website is relatively easy to use. You can get purchase
alerts for categories of materials, but they can't be honed by subject as
much as we'd like, again because academic libraries have different needs
from public libraries. We do firm orders as well as having some
manga titles/series on standing order. They have been very
supportive of our unusual requests.
Marsha
Marsha J. Hamilton
Associate Professor and Head, Monographs Department
The Ohio State University Libraries
610 Ackerman Road
Columbus, Ohio 43202-4500 USA
(614) 247-7461 - ph.
hamilton.8@osu.edu
-----------------------------------------------------
At 05:24 PM 3/19/2009, you wrote:
Hello- Our Selectors are
looking into ordering from a new vendor- BWI. Has anyone good or bad to
say about their ordering system and EDI as well as customer service? We
are using SD Symphony 3.2.1. If you wish you may reply off list to me.
Thanks for any input!
Carol Maresh
Acquisitions
Carol
Maresh
Oak Brook Library
600 Oak Brook Road
Oak Brook, IL 60523
630-368-7720
630-368-7721 fax
cmaresh@oak-brook.lib.il.us
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Received on Wed Mar 25 2009 - 20:09:57 EDT