ACQNET: Evaluating standing order/continuation service

From: Eleanor Cook <cookei_at_appstate.edu> Date: Sun, 18 Feb 2007 14:48:58 -0500 To: acqnet-l_at_listproc.appstate.edu

Date: Tue, 13 Feb 2007 14:38:10 -0500
From:  Jane Binksma (Ryerson U.) <jbinksma_at_gwemail.ryerson.ca>
Subject:  Evaluating standing order/continuation service

Hi all,

Has anyone out there ever evaluated the service you receive for
continuations/standing orders?  It occurs to me that we have not gauged
the efficacy of our service that we receive, and therefore, do not know
if we are getting "good" service.  Any ideas for criteria to be
evaluated?  How or what to measure?  

I'd appreciate any thoughts from those that have undertaken such a
task.

Thanks,

Jane

Jane Binksma
Acquisitions Librarian
Collections Team
Ryerson University Library
350 Victoria Street
Toronto, ON
M5B 2K3
416-979-5000 ex. 4855

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