(1)==================================
Date: Tue, 07 Feb 2006 11:33:31 -0500
From: Katina Strauch (College of Charleston) <StrauchK_at_cofc.edu>
Subject: RE: Tax exempt status at bn.com (Barnes and Noble)
We do a lot of ordering from bn.com. Our order librarian has the following
to report --
I had trouble at first with the tax exempt entry process.
Once the number is in the system, when reaching the page
where the status is to be entered check the box specifying
a tax exempt order. Choose your number than click outside of
the box so it will no longer be highlighted. Be sure the
number is in place in the box. If it is
highlighted, it is wiped out and taxes will be charged.
If this does not resolve the problem, keep calling customer service.
They will get it resolved. As to the inconvenience of having to
memorize and reenter information, I do not mind. It seems to deflect
the fraudulent attempts to direct one to a bogus web look-alike site.
Hope this will help.
Shirley Jeffries
College of Charleston Library
Charleston, S.C.
Katina Strauch
College of Charleston
strauchk_at_cofc.edu
(2)====================================
Date: Tue, 07 Feb 2006 12:38:43 -0500
From: Kaaren Pupino <Kaaren.Pupino_at_thor.law.und.nodak.edu>
Subject: RE: Tax exempt status at bn.com (Barnes and Noble)
A couple of years ago we went through this same thing on Amazon.com. We
finally said "Uncle" gave up and quit using them altogether because it
wasn't worth the hassle. Even though our tax exempt status was
"recorded" we still got charged and then were to send the company an
e-mail in which they would issue a credit e-mail to accompany the
invoice when we paid it here at the U. It was user-painful to say the
least. We never started using Barnes and Noble on the Internet because
it had the same tax problem. YBP, Blackwells and other booksellers seem
to be able to handle tax exempt status just fine. Go figure. Our staff
still uses Amazon.com to look things up to get ISBN numbers and correct
title/author information but we don't order from them.
Kaaren Pupino
Head of Technical Services
Thormodsgard Law Library
University of North Dakota School of Law
Centennial Drive, Room 161, P.O. Box 9004
Grand Forks, ND 58202-9004
(701) 777-2486
pupino_at_law.und.edu
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Received on Sun Feb 19 2006 - 18:18:55 EST