Date: Wed, 01 Feb 2006 11:11:54 -0500
From: Marcey Gibson (Creighton U.) <MARCEYGIBSON_at_creighton.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
I agree. I have faxed them more than once also and have to continually
do this. I am tempted to stop using them. I got an e-mail yesterday
from them indicating that my tax-exempt status has been recorded, but I
have heard that before.
Marcey Gibson
Creighton University
Reinert Library
2500 California Plaza
Omaha, NE 68178
402-280-2830
(2)---------------------------------------------------------
Date: Wed, 01 Feb 2006 11:15:46 -0500
From: Debra Thomson (Rhode Island College) <DThomson_at_ric.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
I have had to fax my tax exempt certificate to B&N twice - once a couple
of months ago when they started this madness, then again this week. I
have received an e-mail from B&N stating that they have received my tax
exempt certificate and have "waived" the taxes on my order, and that I
need only enter the number of the certificate on future orders to get
the taxes "adjusted automatically". When I used the page today, I found
a pull-down menu that included my tax exempt number in the appropriate
space, but I still had to select the number from the pull-down menu for
it to be applied.
I always thought that B&N was less difficult to deal with than Amazon
with their "pay up or we'll cancel your orders" stance. I have to say,
I am rethinking my opinion. In order to place orders at the B&N library
site, I have to always have my customer account number memorized and
manually enter it, along with the name of my library, on each and every
order.
I wish that B&N would make the site a bit more librarian-friendly and
allow some of these bits of information to be stored on the site and
automatically entered once I type in my user name and password. Alibris
is a good example of this. Also, Alibris allows you to enter separate
order numbers for each item in your order. Other online vendors could
do well to follow their example.
Debra Thomson
Library Purchasing Manager
Rhode Island College Library
600 Mt. Pleasant Ave.
Providence, RI 02908
dthomson_at_ric.edu
Date: Wed, 01 Feb 2006 12:22:38 -0500
From: Helen Mack (Lehigh U.) <hpm0_at_lehigh.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
Thankfully we have not had your problems. It's kind of a pain to have
to use a different URL, because I can't just click through from
addall.com. I understand that if we ordered OP books via B&N, we would
have to contact someone to get the tax refunded. For some reason, their
OP area does not accomodate tax exempt status.
Date: Wed, 01 Feb 2006 13:17:10 -0500
From: Patrick Bickers (Univ. of MI Kansas City) <BickersP_at_umkc.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
I too am finding bn.com very frustrating to work with in this regard. I
like to use them for our rush orders because they are otherwise
convenient and reliable. But proving to their satisfaction that our
university is tax exempt is a real hastle. I don't have to use them a
great deal, and I wonder if just going ahead and paying the tax isn't
less expensive for us than the person-hours put into proving that we
shouldn't have to!
With sympathy,
Patrick Bickers
University of Missouri-Kansas City
Date: Wed, 01 Feb 2006 10:54:33 -0800
From: Varvara Paizis (UC-Santa Cruz) <varvp_at_ucsc.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
We are not tax exempt, so no problem. I did however write to them to point
out that they are no longer putting the totals on their invoices, which I
think is related.
Varvara Paizis
University of California, Santa Cruz
Date: Wed, 01 Feb 2006 14:24:16 -0500
From: Catherine Seago (U. of KY) <kseago_at_email.uky.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
We have not had this problem with B&N at all, now if you want to talk
about Amazon! Have you tried B&N corporate option? -- Sincerely, Kate
Seago, University of Kentucky.
Date: Wed, 01 Feb 2006 13:35:49 -0600
From: Carol Klink (Loyola U.) <CKLINK_at_luc.edu>
Subject: RE - Tax exempt status at bn.com (Barnes and Noble)
I had a similar experience when I first started using them.
After faxing the letter twice they finally got it together.
Don't lose heart. Amazon makes you jump through similar hoops.
That's what I love about websites. Easier and quicker for
who exactly?....
Carol Klink
Head of Technical Services
Loyola University Chicago
Law Library
25 E. Pearson St.
Chicago, IL 60611
(312)915-7190
(312)915-7611 (fax)
-----Original Message-----
Date: Fri, 20 Jan 2006 11:20:25 -0500
From: Gail Defendorf <gldefend_at_pobox.upenn.edu>
Subject: Tax exempt status at bn.com
Is anyone else out there being forced to jump through hoops at bn.com to
prove their tax exempt status?
I've had our university purchasing agent fax Barnes & Noble twice now
our tax-exempt certificate.
Now B&N is saying since the address on the tax exempt certificate and my
address here on campus
do not match, they need an authorisation letter from the university
saying that I can use the tax exemption.
I'm beyond frustrated!
Gail Defendorf
University of Pennsylvania
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Received on Mon Feb 06 2006 - 16:09:53 EST