ACQNET: Non-delivery of orders: State Mutual Books & Periodical Service

From: Eleanor Cook <cookei_at_appstate.edu> Date: Sun, 22 Feb 2004 16:19:38 -0500 To: acqnet-l_at_listproc.appstate.edu, "T. Combs" <COMBSTM_at_appstate.edu>, cookei <cookei_at_conrad.appstate.edu>

Date: Wednesday, February 18, 2004 1:57 am
From: Cindy Chan (Open Univ. of Hong Kong) <bychan_at_ouhk.edu.hk 
<mailto:bychan_at_ouhk.edu.hk>>
Subject: Non-delivery of orders: State Mutual Books & Periodical Service

Has anyone experienced prepayment requirements and non-delivery of
books from State Mutual Books & Periodical Service? They are not
reachable but only with a recorded message and never responded to
any kind of communication.

1) We would appreciate in hearing more about what other
libraries/institutions are intending to do in this situation. What 
policies,
advice and guidelines to handle write off prepaid outstanding order.

2) Do you have any contacts of debt collection agents in USA (perhaps
somewhere near Bridgehampton, New York) providing such service to
help chase up. What about the charge for such service?

You may answer me directly or to the list. Any information or advice
is appreciated. 

Thanks for your help. 

Cindy Chan
Assistant Librarian ll
Acquisitions Department
OUHK Library
Tel: 852-2768-6779
Fax: 852-2789-3530
Email: bychan_at_ouhk.edu.hk

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