ACQNET: Survey of Technical Services customers

From: Eleanor Cook <cookei_at_appstate.edu> Date: Thu, 18 Sep 2003 19:39:04 -0400 To: acqnet-l_at_listproc.appstate.edu

Date: Thu, 04 Sep 2003 13:42:41 -0400
From: Diane Goodman (Sarasota County Library System)
<dgoodman_at_scgov.net>
Subject: Survey of Technical Services customers

I am the head of Technical Services for a county library system with
seven branches.
My supervisor, our Libraries Director, has requested that I conduct a
survey of Technical
Services' "customers" -- the library staff -- just as the libraries
conduct survey of their
customers, the library patrons. This is supposed to help measure how
satisfied the libraries
are with our services, to improve communication, and to identify areas
for improvement.
I want this to be something meaningful and useful, not just another way
for people to
complain about us.

Do any of you have surveys of this kind that you could share with me?

Thank you.

Diane L. Goodman
Technical Services Manager
Sarasota County Library System
Sarasota, FL 34236
(941) 861-1138
dgoodman_at_scgov.net

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