ACQNET: Customer Service via Instant Messaging?

From: Eleanor Cook <cookei_at_appstate.edu> Date: Tue, 26 Nov 2002 20:04:51 -0500 To: acqnet-l_at_listproc.appstate.edu

Date: Wed, 06 Nov 2002 09:16:10 -0500
From: Bill Kane (Alibris) <billk_at_alibris.com>
Subject: Customer Service (CS) via Instant Messaging (IM) ?

For purposes related to a proposed panel program on the topic, I am
interested in hearing from any acquisitions and/or technical services
librarians who contact (or would like to contact) their vendors'
Customer
Service (or, in fact, any other) department via Instant Messaging (IM).
Can you compare (favorably, or not) the overall experience to
communicating
with vendors via IM to that of communicating with vendors via phone,
voicemail,
email, or fax?

Please respond to me directly, and I will post to the list a summary of
the
responses should there be interest.

TTYL,
--Bill
____________________________________________

William P. Kane
Regional Sales Manager, Library Services
Alibris - Books You Thought You'd Never Find
www.alibris.com/library