Date: Tue, 23 Oct 2001 12:33:53 -0400
From: Patricia Naughton <PNaughton_at_massasoit.mass.edu>
Subject: RE: ACQNET: West Group Packing Slip summary of responses
I say hurray for the new invoices, but I can see how the volume of packing
slips for a law library must be mess. One hand gives, the other takes away.
-----Original Message-----
From: ELEANOR COOK [mailto:COOKEI_at_appstate.edu]
Sent: Tuesday, October 23, 2001 12:13 PM
Subject: ACQNET: West Group Packing Slip summary of responses
[Ed. note: There were also several excellent messages in response to
this on SERIALST. You can get to these by going to the SERIALST
archives: http://list.uvm.edu/archives/serialst.html
Go to the September archives and look for the topic "West Group
Packing Slips"]
Thanks to everyone who responded.
(1)-------------------------------------------------------------------
Date: Mon, 10 Sep 2001 11:08:19 -0400
From: Galin Brown (Willamette College Law) <gbrown_at_willamette.edu>
Subject: Re: ACQNET: West Group packing slips
Here at Willamette College of Law Library, we are just as disgusted with
West Group with their new "system." We have complained as individuals and
our director has written a formal complaint regarding the new packing
slips. (The first slips we received were "a bad batch" and refused to peel
off the boxes. Now we are getting the gluey ones that peel off, but have
to be adhered to a piece of paper so the don't stick to other invoices,
packing slips, etc., etc.)
Our West rep. has been very nonchalant. "Oh sorry, but the institutions
that we did a trial with, loved them." Yeah, but he won't tell me who
they are! Being a law library we handle so much West material, and we are
so displeased with this new system and West's response.
Keep on complaining!
(2)--------------------------------------------------------------------
Date: Thu, 13 Sep 2001 08:20:40 -0400
From: Maxine Taylor (UNC-Charlotte) <mwtaylor_at_email.uncc.edu>
Subject: West Group stuff
Mornin', Eleanor....
Please tell Jackie that I could not agree more about the annoying
packing slips from West. However, I received my first 'new format' invoice
from West yesterday, and it is much improved - the tax is actually printed
on the invoice, which makes (for me, at least) the packing slips less
critical!!
Maxine
UNC Charlotte
Atkins Library
(3)-----------------------------------------------------------------------
Date: Tue, 18 Sep 2001 16:43:35 -0500
From: Elaine George <Elaine_at_exchange1.mlb.ilstu.edu>
Subject: re West slips no longer in packages
We already complained too about the messy task of trying to save these
packing labels which we also hold to process with the monthly
statements. They responded they were sorry and were improving the glue
so they would peel off more easily. Which they did. Today, we received our
first new invoice. More complaints about the crazy divisions and fine
print.
eg
------------------------------------------------------------------------
ELEANOR COOK wrote:
> Date: August 22, 2001 16:58:27.22
> From: Eleanor Cook (Appalachian State U.) <cookei_at_appstate.edu>
> Subj: West Group Packing Slips
>
> Dear colleagues,
>
> I am posting this to ACQNET and SERIALST for our staff because I know
> that in some libraries acquisitions staff deal with legal materials and
> in others, serials staff handle these. In any case, I would also
> appreciate it if any of you law libarians could send this posting to
> one of your lists.
>
> We have noticed recently that West Group packing slips have changed.
> They used to be approx. 6 x 7 1/2 inch pieces of paper that came in an
> envelope on the outside of the box. They are now peel off labels. These
> new labels are hard to handle and the staff here have called West to
> complain. We use these packing slips for inputting invoice information
> into our online system. They are saved until the actual invoice comes
> (around once a month) and travel along with the invoice since they show
> the charges per title.
>
> The other change we have noticed is that they used to break down
> state tax on the packing slip - these amounts are entered into
> our online system in a different fund code. This information is no
> longer provided on the packing slip. The customer service rep. I spoke
> to said that the new invoice will show this detail, but we have not
> seen one of these yet. Once we see a new version of the invoice our
> concern might be alleviated (or aggravated, we're not sure yet).
>
> In the mean time, our staff's main complaint is that these packing
> slips are hard to handle and keep, don't always peel off correctly,
> etc. The customer service people at West Group seem well aware that
> customers do not like this change.
>
> If your library is receiving these new labels and your staff find them
> troublesome, please complain. Maybe they will listen if enough people
> call them.
>
> Thanks,
> Jackie Byrd and Mary Ruble
> Appalachian State University
> Boone, NC 28608
> [via Eleanor Cook - cookei_at_appstate.edu]
Received on Thu Nov 15 2001 - 19:31:05 EST