Re: User interace design and trust

From: Chad Fennell <fenne035_at_nyob>
Date: Wed, 31 Mar 2010 08:51:00 -0500
To: NGC4LIB_at_LISTSERV.ND.EDU
> night.  But I think part of the problem is the Gmail interface hides too
> much, and makes it too easy to make such mistakes.  Now I am not trusting
> it.  Is it really doing what I intend?  Am I really replying to that person
> only, or am I replying to the group as well?  The Gmail interface isn't
> clear about that.  I actually have to take a look at the raw email headers
> to verify that what I intended actually happened.  And one can only do that
> after the fact.

I love me some Gmail, but you're not alone:

"I can think of a half-dozen applications I regularly use where the
ejector seat button is inexplicably placed right next to the cabin
lights button. Let's take a look at our old friend GMail, for example"
http://www.codinghorror.com/blog/2010/03/the-opposite-of-fitts-law.html

There's a subtle art to all this, but there are also a few heuristics
that can help us to avoid really bad decisions.

-Chad
Received on Wed Mar 31 2010 - 09:51:47 EDT