Re: What do users understand?

From: David M Guion DMGUION <dmguion_at_nyob>
Date: Thu, 12 Mar 2009 12:24:43 -0400
To: NGC4LIB_at_LISTSERV.ND.EDU
Karen Coyle wrote on 03/12/2009 10:41:32 AM:

> 
> There's no reason why we couldn't keep the detailed pagination in the 
> record for identification purposes, but show the user a simple estimate 
> of number of pages unless the details are asked for. If we understand 
> what is confusing to users, we should be able to provide a catalog that 
> doesn't confuse them.
> 

We all know and use software applications that have some kind of 
help-in-context function. I think that there are lots of places where our 
catalogs (and back-end tools, for that matter) could benefit from being 
able to mouse-over a particular datum and get an explanation of it. In 
Karen's example, it could result in a succinct explanation of the 
conventions of the 300 field, or perhaps better, 300 $a. In a list of 
names (as much in the authority file as anywhere else), it would be nice 
to be able to mouse-over all the Albert Smiths (or for that matter, there 
is more than one David Guion) and get a thumbnail view of what that person 
has written about.

Basically, librarians have to do all the same things we have been doing 
for 150 years, but we have to do it differently. Panizzi's observations on 
the complexity of bibliographic data, Cutter's objectives, and 
Ranganathan's principles have not lost any validity in the computer age. 
Computer technology both allows and compels us to organize and search 
cataloging data differently (and better) than it was done in the past. 
Users' expectations have also changed. But I'm sure that they still want 
to find a known item, or everything they can by a particular author, or 
everything they can on a particular topic. I don't think a single 
Google-like text box serves every purpose of searching our catalogs and 
databases, but it ought to be an option for  whomever wants or needs it. 
There should be an easy-to-find guided search option. Technology is 
available to help users make sense of the searching--or browsing--process 
and the results that come back. We ought to figure out how to make it 
available and easy to use.

^*^*^*^*^*^*^*^*^*^*^*^*^*^*^*
David Guion
Music Cataloger
University of North Carolina, Greensboro
Jackson Library
320 College Ave.
Greensboro, NC   27412
(336) 334-5781
dmguion_at_uncg.edu

The early bird may get the worm, but the second mouse gets the cheese.
Received on Thu Mar 12 2009 - 12:26:48 EDT