Owen Stephens said:
"This just doesn't make sense to me - if your back office systems are
inefficient, you end up putting more staff time into what are essentially
administrative activities, and subsequently less time into user facing
activities."
I think some people are misinterpreting what I said, so let me try to rephrase it....
Libraries exist to help meet the information needs of their users. Let's say a library has excellent, efficient "back room" library systems. Then, let's say the library's public interface doesn't work well for users.
The fact that "back room" systems work well doesn't count for much if the public interface fails the users. The library is failing to meet its mission. People will go elsewhere to satisfy their information needs.
Bernie Sloan
Received on Tue Mar 10 2009 - 14:33:23 EDT