The kind of feedback Burke provides is PRICELESS and should be
cultivated, encouraged, and incorporated into our thinking, planning and
acting.
Remember, people don't have libraries and librarians because they NEED
them. They have libraries and librarians because they WANT them. When
the "want" stops we go away. What's true for our vendors is, I'm
afraid, also true of us.
Mark Andrews
-----Original Message-----
From: Next generation catalogs for libraries
[mailto:NGC4LIB_at_listserv.nd.edu] On Behalf Of Jonathan Rochkind
Sent: Thursday, May 31, 2007 8:24 AM
To: NGC4LIB_at_listserv.nd.edu
Subject: Re: [NGC4LIB] The Situation We're In (was Re: [NGC4LIB]
Authority maintenance )
I agree with you, but Burke's comments are anecdotal evidence that our
tools our users are currently very dissatisfied with the tools we
provide. I think many of have plenty of other anecdotal evidence, and
there's some non-anecdotal evidence too. Thanks to Corey for pointing us
to some of both varieties.
This means everything is NOT Just Fine. Not even close.
I suppose one response would be to try and convince our users that they
OUGHT to be happy with the tools we provide, because the tools we
provide really ARE Just Fine, and as good or better as anything else
they have, and they just don't realize it.
That certainly seems to be a popular tack. It seems an odd one to me,
and one that's doomed to failure. I'd rather try to figure out how to
satisfy them by making our interfaces meet their expectations, not
getting them to change or lower their expectations.
Jonathan
Received on Thu May 31 2007 - 07:28:15 EDT