Endeca at FCLA (was " Our Workflow Works against us Was: user-centered design")

From: Andrews, Mark J. <MarkAndrews_at_nyob>
Date: Fri, 4 May 2007 10:57:08 -0500
To: NGC4LIB_at_listserv.nd.edu
Just curious, but how's the Endeca-based union catalog coming at FCLA?

Mark Andrews, Creighton University

-----Original Message-----
From: Next generation catalogs for libraries
[mailto:NGC4LIB_at_listserv.nd.edu] On Behalf Of Hank Young
Sent: Friday, May 04, 2007 10:53 AM
To: NGC4LIB_at_listserv.nd.edu
Subject: Re: [NGC4LIB] Our Workflow Works against us Was: [NGC4LIB]
user-centered design

At the University of Florida we have 2 default settings, the first is
keyword anywhere and the second is "browse by organized list" with title
as the default.

Why?  We were told that was what the users wanted by the public services
staff.  The decision for this was left to the public services department
because our cataloging staff would never assume that the PUBLIC DISPLAY
would be decided by people who don't interact with the public.  In the
staff mode we have several modules and we would assume that student
library staff would do their work from there.

Of course, for all the testing the catalog is still deemed to be a
failure for some odd reason.  My experience on a public service point is
that it seems to be easy enough for people to figure it out when I turn
my screen towards them and hand them the keyboard.  Usually when I point
out something that would be helpful (like the radio buttons that say
"Exact phrase? Yes No) they are embarrassed because it was spelled out
for them in plain sight but they just didn't bother to look at it.

Its not like our catalog display is overly busy.
http://uf.aleph.fcla.edu/F

 - Hank Young
Cataloger and Public Services (the BEST combo!)
University of Florida
Cataloging IS a public service
Received on Fri May 04 2007 - 10:06:29 EDT