Re: user-centered design

From: Drew, Bill <drewwe_at_nyob> Date: Fri, 4 May 2007 10:41:24 -0400 To: NGC4LIB_at_listserv.nd.edu

I put a large sign on our reference desk that says "Please interrupt
me!"  User-centered design goes well beyond the computer interface of
our services.  It is a service attitude that has been around since
Library 1.0.

Bill Drew
drewwe_at_morrisville.edu