>
>>
>> The thing with users is that they're not actually any good at telling
>> you what they want, but they are extremly good at telling you what
>> they don't want.
Don't users tell us what they want by their actions? If you create an
index and no one uses it, or if you create a catalog and no one uses it,
that's a strong message that they don't want that. But if you study
their workflow, where they DO go and what they do there, then you are
seeing what they want.
--
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Karen Coyle / Digital Library Consultant
kcoyle@kcoyle.net http://www.kcoyle.net
ph.: 510-540-7596 skype: kcoylenet
fx.: 510-848-3913
mo.: 510-435-8234
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Received on Fri May 04 2007 - 08:29:12 EDT