Re: Death by enhancement: was WorldCat Local

From: Stephens Owen <owen.stephens_at_nyob>
Date: Thu, 26 Apr 2007 21:22:26 +0100
To: NGC4LIB_at_listserv.nd.edu
Probably a fair point. When we chose our current system we were looking at a
lifetime of 7-10 years (we are now in year 9), and to be honest, there is
nothing particularly that would make me propose a change of system at this
point, although I would like to see investment in an ERM to go alongside it,
and some better discovery tools ­ but I donıt need to replace the ILS to do
this (I just need to spend money).

Of course ­ the fact that libraries have limited resources is one of the
problems ­ but isnıt this partly the point ­ good systems cost money (even
open source ones).

Couldnıt agree with the last para more.

Owen 


On 26/4/07 20:34, "Andrew Ashton" <aashton_at_SKIDMORE.EDU> wrote:

> I think the argument of "if you don't like it, stop using it" falls flat in an
> extremely limited marketplace like that of commercial ILS products.  It seems
> there are 3 factors at work that pretty much negate the effect of market
> forces on ILS development: a customer base with extremely limited resources, a
> very saturated market (i.e. not enough customers to go around), and a very
> long product life cycle.
>  
> Most ILS products seem to aim for a 8-12 year life cycle at this point.  Very,
> very few libraries can afford to switch mid-stream for a product that isn't
> substantially better.  And without new customers to sign on, ILS vendors don't
> have an incentive to really develop their products into great systems.
>  
> That said, it seems crazy that we librarians continue to devote so much of our
> time and effort to frustrating and often futile enhancement processes - which
> often result in little more than minor tweaks to minor features - while the
> core functions of these products are either completely broken or hideously
> out-of-date.  It's really heartening to see some serious efforts at pooling
> that effort to produce something truly good.
>  
>  
> --
> Andrew Ashton
> Systems Librarian
> Scribner Library, Skidmore College
> (518)580-5505
>  
> 
> 
> From: Next generation catalogs for libraries [mailto:NGC4LIB_at_listserv.nd.edu]
> On Behalf Of Stephens Owen
> Sent: Thursday, April 26, 2007 3:10 PM
> To: NGC4LIB_at_listserv.nd.edu
> Subject: [NGC4LIB] ?SPAM? Re: [NGC4LIB] Death by enhancement: was WorldCat
> Local
> 
> I think there is some truth in this ­ however, if you chose to use the system
> in the first place and have been using the same system for x years, then there
> is obviously something right with the system. So ­ you were willing, at some
> point, to put up with the problems because overall you felt the system was
> worth it.
> 
> When we chose our current library system, there were some things that didnıt
> work as we wanted, and we asked for them to be corrected ­ some of these made
> it to the enhancement procedure, and eventually came into the system. However,
> by the time they get into the system (and although timescales vary, I would
> say this would be true whether your talking months or years), we had adjusted
> our working practices to work with the system we had ­ rather than waiting for
> the enhancement to come through.
> 
> I would guess that in at least 50% of cases, we end up not using the
> functionality we asked for, because it no longer seems relevant when it
> appears.
> 
> Itıs not as if I expect these small incremental changes to go away completely.
> As new customers consider the system, there are bound to be new requirements
> that come in ­ and to some extent the Œmarketı decides whatıs important here.
> The truth is that you canıt make everyone happy all the time, and if you try,
> you end up with over complicated systems, and diverted development effort.
> 
> So the question is ­ if itıs really that bad, why are you still playing xxxx?
> 
> Owe
> 
> Owen Stephens
> E-Strategy Co-ordinator
> Royal Holloway, University of London
> Egham
> Surrey
> TW20 0EX
> Tel: 01784 443331
> Email: owen.stephens_at_rhul.ac.uk
> 


Owen Stephens
E-Strategy Co-ordinator
Royal Holloway, University of London
Egham
Surrey
TW20 0EX
Tel: 01784 443331
Email: owen.stephens_at_rhul.ac.uk
Received on Thu Apr 26 2007 - 14:17:18 EDT