Re: Commercial web site/ILS mash-ups, plus a few observations

From: Stiofan Perkins <scccp_at_nyob>
Date: Thu, 15 Jun 2006 08:58:24 -0700
To: NGC4LIB_at_listserv.nd.edu
The NJIT library catalog does some of this:

http://www.library.njit.edu/

Note Amazon covers and links to book reviews.

Regards,

Steven C. Perkins, JD, MLL
Coordinator of Reference Services
MD Anderson Library
U of Houston




"Andrews, Mark J." <MarkAndrews_at_CREIGHTON.EDU> wrote:     Andy, Ross (and anybody on the list),

 Did you pick up Mack's comment "...wouldn't it be good to  try an ILS/Amazon or ILS/Google mash-up?"  Or words to that effect, I don't  want to put words in anyone's mouth.  Is anybody doing this?  Is it a  good or bad idea?  Good idea:  it gets away from ILS and  OPAC-centric thinking, and (this is important) gets the library and library  resources to a public place with traffic.  More on why this is important  presently.  Bad idea:  hooking the library cart to the Amazon or  Google horse has brand, site focus and privacy implications, to name a few  things just off the top of my head.

    - Brand:  conflating a commercial  brand with an institutional one, be that institution a local governmental  subdivision or an educational institution.  Seems to me that relationship  would have to be worked out in some legal and fiscal way.
    - Focus:  Amazon, for example, is a  commercial site; libraries, generally, are not.  Is some distinction  necessary here and can our patrons make that distinction.  Is the  distinction important or necessary.
    - Privacy:  commercial sites mine  every mouse click for commercial potential - that's business.  Generally,  libraries don't do that.  That doesn't necessarily mean libraries can't or  libraries shouldn't.

 Okay, back to associating the library with great, big,  commercial sites with heavy traffic:  echoing my previous post about  whether anybody gives a rats fanny about libraries any more, and if our  attitudes don't reflect a certain professional "inferiority complex," Dan Lester  replied "no inferiority complex here," "here" meaning "on this list."   Probably not most other places in library land, too.  I'm going to try to  clarify my thinking here and I'd appreciate your feed back.

 We can't discuss what an ILS is supposed to do apart from  what the library is supposed to do in a given context.  I keep asking  myself "Are libraries relevant?"  "Are libraries necessary?" The Internet  and associated search engines have the world into "meatball searchers" (remember  the line from M.A.S.H. about "meatball surgery," which was just barely good  enough to keep body and soul together to get somebody to a real hospital?   That's what I mean).  The democratization of of publishing, searching,  commerce, and software development the Internet gave and gives us is a great  thing.  Libraries, like the vendors who help us, are still trying to find  their place in the new landscape.

 I saw a web site recently, with a caricature of  the librarians running the site about their work.  It was a Shiva-like  image, with hands in blogs, wikis, catalogs, Podcasting, FaceBook, and every  other fad & trend.  There was lots of chatter on the site about Library  2.0.  I didn't have any sense there was a unifying principal behind any of  this furtive, technological activity.  "We have to learn about this  stuff."  Well, yeah, we have to learn about this stuff, but why are we  learning and where are we going?

 I worked 5 years in a public library, 9 years for library  automation vendors, and 5 years for a mental health agency as the I.T.  manager.  I can count on one hand, not even one hand, the people and  organizations I'd look to for examples of vision, leadership, organization and  managerial acumen, in or adjacent to libraries.  The biggest problem with  the vendors was great ideas, but failure to execute them in a timely manner in a  changing market place - that and the utter fear and dissociative behavior  employees have about calling a BS on management when Things Are Not  Working.  Now libraries provide a useful service, or at least they have up  to this point.  We have capable "retail" folks, technologists and project  managers, certainly for building projects and certain technology projects.   But librarians are winsome when it comes to sales, marketing and a kind of  assertive, competitive, fearless, shameless self-promotion that, combined with  vision, leads people
 to seek you out.  Who in business, industry and  government seeks out senior library management for these skills, and hires them  because they are demonstrably best-of-breed - NOBODY.

 I saw a comment earlier that "the vendors aren't giving us  what we want."  Who's fault is that?  Why on earth are we waiting for  the presidents of ILS vendors to tell us where we're going at the annual user's  group meeting or ALA annual or mid-winter?  These folks work for us,  remember?  We tell the vendors where we're going - they follow us, not the  other 'way 'round.  Ironically, this requires that we libraries and  librarians need a clearer, crisper, measurable sense of where we're going; what  I perceive as the historically relaxed method and pace of planning and change  leaves us begging for crumbs year after year after year in city, county, state,  school and higher ed budgets.

 The vendors have given us exactly what we asked for:   software to manage a big box of books, and so what?  To paraphrase  Shakespeare, the problem is not with our systems but with ourselves.  Where  is the entrepreneurial fire in libraries anymore?  I find it at NCSU with  their Endeca-based catalog.  I find it at Notre Dame with the MyLibrary  portal (which came from NCSU).  I find it at the Seattle Public  Library.  I find it at Bucknell University.  Let's imitate these  folks, not so much in their technology as in the process that led up to  realizing "We need a tool that does this.  Let's do a project."   Information storage and retrieval theory, and user interface optimization only  begin to be useful inside those projects.

 The next-generation catalog is a solution in search of a  problem.  The problem we're trying to solve is not entirely clear.  If  your library closed today would anyone notice?  If the library had to  charge for its services, would anyone pay?  How much would they pay?   What services do we need to stop providing?  What services do we need to  start providing?  How do we make these services known?  Building on  past and present success, how to we define success today and achieve more of  it?

 Mark
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Mark Andrews, MLS
Systems Librarian
DoIT  Academic and eLearning Technologies
L 32 Reinert Memorial Alumni  Library
402.280.3065
mja30807_at_creighton.edu
AIM:  mja30807
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Received on Thu Jun 15 2006 - 12:05:40 EDT