Infosys v3n007 (March 6, 1996) URL = http://hegel.lib.ncsu.edu/stacks/serials/infosys/infs-v3n007 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * INFOSYS: The Electronic Newsletter for Information Systems * * Volume 3, Number 7 ISSN: 1173-3764 March 6, 1996 * * * * Editor: Dennis W. Viehland, Massey University, New Zealand * * Listowners: Greg Welsh, American University, Washington DC * * Peter M. Weiss, Penn State * * Sponsor: boyd & fraser publishing, Danvers, Massachusetts * * * * Current Subscribers = 5,027 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * TABLE OF CONTENTS * * * * * * * * * * * * * EDITOR'S NOTE - A New (Southern Hemisphere) Academic Year Begins * * NEWS - From Innovation * * ANNOUNCEMENT - New Books on Data Management and WWW * * REQUEST FOR ASSISTANCE - Intelligent Information Retrieval * * CONFERENCE - Domain Knowledge for Interactive System Design * * CONFERENCE - Australian World Wide Web Conference (AusWeb96) * * CALL FOR PAPERS- Virtual Societies: Their Prospects and Dilemmas * * CALL FOR PAPERS - Information Systems and Qualitative Research * * CALL FOR PAPERS - Software Maintenance and Reengineering * * CALL FOR PAPERS - Group Support Systems * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * EDITOR'S NOTE - A New (Southern Hemisphere) Academic Year Begins * * Dennis Viehland, Massey University * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * It has been two weeks since the last INFOSYS, and not because there is not enough news to print -- just the opposite, a large queue of articles are waiting for publication. Instead I plead guilty of too much work. It is the beginning of the academic year in New Zealand and preparation of coursebooks, enrolling students and solving the numerous problems associated with a new semester have taken their toll on time available for INFOSYS. This issue is assembled from articles sitting in the queue the longest. I hope to do a massive catchup this weekend and publish two issues next week. Despite the crushing workload I do love the start of a new academic year: the bright faces of new students at first year, the familiar faces of returning students in my upper division courses, the sharing of summer experiences and adventures with colleagues and the "coming to life" of the campus. The sense of newness and renewal almost make it seem like the academic year should begin in the Spring instead of the Autumn. \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * NEWS - From Innovation * * Dennis Viehland, Massey University * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * INTERNET JOBS TAKE OFF: A recent survey on the hiring plans of 400 companies shows that about 50 of them plan to hire a general manager or similar executive to oversee Internet-related work in 1996 -- that's about three times as many as were reported last year. And for every top Internet manager hired, companies add about another 20 Internet workers, says the head of Christian & Timber, which conducted the study. In addition, another 50 companies plan to add chief technology officers or chief architects to their business structures, who will oversee the selection, implementation and management of the companies' information technology environment. (Information Week 15 Jan 96 p72) DATA MINING'S HIGH ON THE AGENDA: A Meta Group survey reports that more than 95% of 250 companies polled in 1995 plan to build a data warehouse -- up from only 15% a year earlier. A data warehouse is a repository for large quantities of customer information that can then be sifted through and tweaked to reveal customer preferences and geographic and other trends, in order to target marketing opportunities accordingly. In addition to highly focused marketing, data-mining companies hope to cut down on product returns, which waste human and financial resources. And companies with data warehouses often can sell the information to others, providing an additional source of revenue; MasterCard, which may have the world's largest production data warehouse, is in the process of selling transaction information to 20,000 business partners -- banks and other companies, such as Shell Oil -- that offer credit-card services. (Information Week 8 Jan 96 p52) MORE TELECOMMUTERS = NEW MANAGEMENT RULES With the ranks of telecommuters swelling, managers are having to learn new skills in dealing with workers off the job site. Virtual workers can take up to 18 months to adjust to the new arrangement, but once that happens, their productivity gains average about 15% to 20% above what they'd be doing in a corporate headquarters situation, says the director of international workplace studies at Cornell University. Technical and management training for workers and their managers can cut the adjustment period somewhat, but face-to-face time with peers and managers is still necessary for relationship building, informal learning and strategy sessions. Virtual workers may need technical support 24-hours-a-day, seven-days-a-week, as well as local maintenance support and quick turn-around on office equipment that must be shipped for repair. The number of telecommuting employees is expected to top 30 million by the year 2000, up from about 10 million last year, according to the Gartner Group. (Information Week 22 Jan 96 p32) RUGBY VS RELAY: Just implementing a "client-server" networking strategy won't automatically make your company more productive, says the president of Baan Co., a Netherlands-based maker of client- server software. "The misconception I would focus on is the one where people think the technology will be utilized more effectively in and of itself. The true advantage of client-server systems is that they're geared to having many more knowledge workers with less layers of managers organized in a way where the workers can make a better contribution. I call it rugby versus relay. In the past, much of business was a relay process -- a series of relay switches that were well-documented for how workers would pass information and decision making along up the management chain. And now what the technology allows you to do is to operate much more in a rugby sense. You have a focus on the end line, and who carries the ball is much less important than the fact that you're moving the ball down the field." (Investor's Business Daily 30 Jan 96 A10) Editor's Note: Innovation offers a weekly summary of trends, strategies, and innovations in business and technology. This is an abbreviated list of news items of interest to the IS community from the January 22, 29 and February 5, 1996 issues. Subscriptions are available at $15 a year. For a trial copy of Innovation, type the word "subscribe" in the body (not subject) of a message to innovation-request@newsscan.com. \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ANNOUNCEMENT - New Books on Data Management and WWW * * Richard T. Watson, University of Georgia * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * A balanced, practical approach to data management! "Data Management: An Organizational Perspective" by Richard T. Watson of The University of Georgia 30534-0, 672 Pages, Cloth, 1996 This innovative, relevant and lively text shows your students why and how data is used in business, how organizations use databases to store and use data, and how to design and build databases. It helps them develop significant hands-on skills while fostering a broad understanding of data management by discussing the concept of organizational memory. Do your students have the WWW fever? "Metamorphosis: A Guide to the World Wide Web and Electronic Commerce" by Patrick G. McKeown, University of Georgia and Richard T. Watson, University of Georgia 13689-1, 160 pp., cloth, 1996 Now your students can plug into the World Wide Web, and learn how its growth is transforming business and organizational performance! This comprehensive new book presents a thorough introduction to every aspect of the Web and electronic commerce. There is a Web site (http://www.negia.net/~webbook) to support both books. Among other things, it provides access to a complete set of overhead slides that can be downloaded by adopters. \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * REQUEST FOR ASSISTANCE - Intelligent Information Retrieval * * Kate McCain, Drexel Univ * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Beyond the obvious (eg, searching external databases via vendors such as Dialog; designing and managing in-house records-based databases, environmental scanning/competitive intelligence activities) what are the current and (more importantly) future needs of corporations in the arena of what one might call "intelligent information retrieval?" I am not really interested in company-based Web-surfing (with or without intelligent agents) but in the information needs of corporations requiring rapid, value- enhanced retrieval of various kinds of information. I'm also not as concerned with academic research in this area as I am in "real world" concerns. What do you see as the major issues to be addressed in assessing and meeting these information needs? How adequate are current IS/IT curricula in educating information professionals to work in the corporate environment and contribute to the solution of these problems/opportunities? My particular interest is in curriculum development for future IS/IT professionals. I would be happy to be pointed to useful webpages, sent comments (which I will gladly summarize and post to an appropriate ISWorld Net Webpage), or oriented to relevant literature--particularly that not arising from academic environments (I have that pretty well covered). Thanks for any insights and commentary. Professor Katherine W. McCain College of Information Science and Technology Drexel University E-mail: mccainkw@duvm.ocs.drexel.edu \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * CONFERENCE - Domain Knowledge for Interactive System Design * * Alistair Sutcliffe * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * IFIP Working Groups 8.1/13.2 Conference Domain Knowledge for Interactive System Design 8-10 May 1996 Geneva, Switzerland Who should attend? Researchers, software developers, and project managers who are interested in the software development process, in particular with concerns of process improvement and software quality. This conference focuses on the role of domain knowledge in the development process. So what is different about this conference? It brings together a mixture of leading researchers and practitioners from different backgrounds; software engineering, human computer interaction, information systems development and knowledge engineering. This is unusual in giving different perspectives on the system development process rather than having to attend 3-4 different conferences to hear each community give their viewpoint. We hope all will benefit from this meeting of minds. Conference fees: 450 CHF early registration as an IFIP member (before 8 March) 525 CHF registration as an IFIP member 600 CHF early registration as a non IFIP member (before 8 March) 675 CHF registration as a non IFIP member A registration form, information about accommodation and other conference information is available from: IFIP 96 Centre Universitaire d'Informatique UNI DUFOUR Rue General-Dufour 24 CH-1211 Geneve 4 Fax: (+41) 22 320 29 27 E-mail: ifip96@cui.unige.ch WWW: http://cuiwww.unige.ch/~ifip96 \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * CONFERENCE - Australian World Wide Web Conference (AusWeb96) * * Roger Debreceny, Southern Cross University * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Second Australian World Wide Web Conference (AusWeb96) 7-9 July 1996 Gold Coast, Australia AusWeb96 will be held at Conrad Jupiters hotel on the Gold Coast just south of Brisbane, Queensland on 7 to 9 July 1996. AusWeb96 will have keynote addresses, full refereed papers, posters, workshops, special interest group meetings, a physical and virtual product exhibition and a host of other opportunities to interact. Keynote speakers The keynote speakers at AusWeb96 are: --Bill Arms: "Information Provision, Digital Libraries and the World Wide Web" --Nick Arnett:"Massively Parallel Wetware" --Evan Arthur: "The Education Network Australia Initiative - Progress to Date" --Hermann Maurer: "On Second Generation WWW Systems" --Jim Miller: "The World Wide Web Consortium: Helping the Web Move Forward" --Nancy Rhine: "Building Communities of Women on the Web" --Arie Segev: "The Impact of the World Wide Web on Electronic Commerce" Workshops A full range of workshops are being presented at AusWeb96. Here is the final list: --K-12 Education and the Web --Using Hypertext Methods in Web Authoring --ISDN and the Web --The Web, Enterprise and Regional Development --Web Page Publishing in HTML --Advanced Java Programming --Interfacing Databases and the Web --Advanced Browsing with Netscape 2.0 --Interfacing the Web and Administrative Systems --Copyright and the Web --Virtual Reality Markup Language --Advanced Web Site Management --CGI programming in Perl --Searching the Net --Overview of Java Programming --Higher Education Staff Development Seminar Registration Fees before 1 April after 1 April Conference registration $600 $ 800 Registration + two nights accommodation 850 1,050 Half day workshop 110 220* Full day workshop 220 320* Half day hands on workshop 150 200* Full day hands on workshop 250 350* *AusWeb96 delegates receive early bird rates Conference Information If you would like copies of the AusWeb 96 brochure please e-mail Julie Burton or Joanne McMurtry at ausweb96@scu.edu.au. As well as our home site at http://www.scu.edu.au/ausweb96/ we also maintain a mailing list, ausweb-l@scu.edu.au. You can subscribe either through the online registration form at our Web site or by sending an e-mail to listproc@scu.edu.au with the text subscribe ausweb-l your_first_name your_surname. Or just e-mail to ausweb96@scu.edu.au. \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * CALL FOR PAPERS- Virtual Societies: Their Prospects and Dilemmas * * Magid Igbaria, Claremont Graduate School * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Virtual Societies: Their Prospects and Dilemmas A Special Issue of The Information Society (An International Journal) During the last decade, the adjective "virtual" has become a commonplace descriptor of social forms where people do not have to live, meet or work face to face in order to develop or maintain significant social relationships. There are specialized literatures about new social forms, such as virtual corporations, virtual organizations, virtual communities and virtual classrooms, as well as related practices such as telecommuting, on-line meetings and electronic politics. While computer-networks figure frequently as enablers of these virtual social forms, other kinds of communication technologies, including paper mail, telephone and fax can also play key roles in linking people and groups. Some of the literature celebrates the flexibility and enhanced possibilities of these new forms of "virtual social life." But there are also important empirical studies of specific virtual social forms and also critical studies that examine the possible losses. Unfortunately, there is relatively little work that examines how people can live and work in societies in which these practices and social forms are widespread and mixed in with face-to-face relationships. This special issue will be a critical forum for studies of the implications of these diverse virtual forms within the larger context of "virtual societies" -- where community life, politics, work, and education depend upon information technologies in addition to, or as substitutes for, face-to-face interaction. Either theoretical or empirical papers that examine virtual societies from diverse disciplinary perspectives. A wide diversity of research methods is encouraged, including both quantitative and qualitative methods. Innovative approaches to studying virtual societies are also desirable. The Guest Editor is seeking papers that advance the debates about the character, value and viability of virtual social forms. Possible contributions include the following kinds of papers: --Examinations of virtual social forms with new data or new theories --Examination of the impact of the new environment on people and organizations --Examinations of virtual social forms in historical perspectives and with sensitivity to different cultural significance of face relations and the formation of social bonds --Analytical syntheses of empirical studies about virtual social forms in specific institutional settings -- such as electronic meetings, virtual classrooms, community computer networks, and telecommuting --Examinations of the broader cultural politics of promoting, shaping, or opposing the development of virtual social forms Authors are invited to nominate up to four reviewers for their submission (authors should, however, avoid any nominations that involve a conflict of interest). Nominations should include: name, complete address, telephone, fax, and electronic mail address. Nominated reviewers should be knowledgeable about the topic and methods found in the paper. Authors should follow the standard TIS guidelines for preparation of the manuscript (see http://www.ics.uci.edu/~kling/tis.html). Five copies of the paper should be received no later than July 31, 1996 to be considered for inclusion in the special issue. Please submit your manuscript to: Magid Igbaria, Guest Editor, TIS Programs in Information Science The Claremont Graduate School 130 East Ninth Street Claremont, CA 91711 E-Mail: igbariam@cgs.edu \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * CALL FOR PAPERS - Information Systems and Qualitative Research * * Allen S. Lee, University of Cincinnati * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * IFIP WG 8.2 Working Conference: Information Systems and Qualitative Research May 31 - June 3, 1997 Philadelphia, USA We encourage people to submit research papers as well as proposals for panels and tutorials. Papers, panels, and tutorials may cover any aspect of qualitative research in information systems. The following list is illustrative, not exhaustive, of different types of submissions appropriate for this conference: --empirical papers that take a qualitative approach in studying an information systems topic (such as outsourcing, group decision- making, electronic communications, systems development, etc.) --theoretical or conceptual papers that focus on the development of a qualitative methodology itself as the topic, in the context of research in the information systems field --papers, panels, and tutorials on how to do qualitative research in the information systems field --papers, panels, and tutorials on how to teach qualitative research in the information systems field --papers about the relationship between qualitative information systems research and qualitative research in other fields --panels or papers that examine the bearing that the philosophy and history of science (and of social science) has on information systems and qualitative research Submissions must be received by September 1, 1996 and notice of acceptance will be given in November. The deadline for the final versions of accepted papers is January 1997. General Chairs: Kenneth E. Kendall (kendallk@camden.rutgers.edu) Hans-Erik Nissen (henissen@informatik.umu.se) Program Chairs (to whom submissions should be sent): Allen S. Lee 331 Lindner Hall University of Cincinnati Cincinnati, Ohio 45221-0211 USA Fax: +1 513 556-4891 E-mail: allen.lee@uc.edu Jonathan Liebenau Department of Information Systems London School of Economics Houghton Street London WC2A 2AE UK Fax: +44 171 955 7385) E-mail: liebenau@lse.ac.uk \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * CALL FOR PAPERS - Software Maintenance and Reengineering * * Franz Lehner * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Euromicro Working Conference on Software Maintenance and Reengineering March 17-19, 1997 Berlin, Germany Application systems represent today considerable assets in most enterprises. What these systems do, is essential to the company's activities. It is common knowledge that many companies invest more than half of their programming and analysis effort in software maintenance. The purpose of maintenance is to protect a company's investment in an application system by prolonging its useful service life and improving its benefits. With this as a background, we are currently experiencing a transition from a project- or development- oriented perception to a product- or life cycle-oriented view of application systems. This means that the costs of further maintenance and continued use of the application system need to be compared to the costs of new software development or of moving to a new environment. Thus, the importance of maintenance is growing. It is realised more and more that there is a great potential for cost reduction in this area. Realising this potential is a major challenge which requires not only the use of new technologies but also an intensified support from management and an interdisciplinary cooperation of scientists. Topics of interest include but are not limited to: --Maintenance and Reengineering Tools (CARE-Tools) --Reverse Engineering Tools --Support of Reengineering Tasks by CASE-Tools --Software Reusability --Tele-Maintenance (Concepts, Experiences, Use of New Technologies) --Maintainability of Programming Languages (eg. OOPLs) --Models and Methods for Error Prediction --Measurement of Software Quality --Maintenance Metrics --Formal Methods --Reengineering and Reverse Engineering Concepts --Experiences from Redesign and Reengineering Projects --Organizational Framework and Models for "RE"-Projects --Software Evolution --Migration and Maintenance Strategies --Design for Maintenance, Preventive Maintenance --Personnel Aspects of Maintenance (Motivation, Team building) --Empirical Results about the Maintenance Situation in Businesses --Version and Configuration Management --Legal Aspects and Jurisdiction --Organization and Management of Large Maintenance Projects --Related Areas such as Software Documentation Sessions on special topics proposed and organized by delegates will be welcome. Please send suggestions to the program chairman not later than by August 15, 1996. Authors wishing to submit a paper send five copies of an extended abstract not exceeding five pages, clearly showing the name, the mailing address, the e-mail address and fax number of the author to contact. The task of the referees will be made easier if a brief statement is added pointing out the aspects of the paper which are yet unpublished and of special value to the software maintenance and reengineering area. The deadline for submissions is Sept 15, 1996, the extended abstract should be mailed to the program chairman. Notification of acceptance will be mailed by Nov 14, 1996. The camera ready version of the paper will be required by Dec 10, 1996. Program/Organizing Chairmen Prof. Dr. Franz Lehner Dept. of Institute for Business Informatics University of Regensburg Universitatsstr. 31 D-93040 Regensburg Voice: +49-941-943-2734 (or 2541) Fax: +49-941-943-4986 E-mail: franz.lehner@wiwi.uni-regensburg.de Prof. Dr. Lutz Richter Dept. of Computer Science University of Zurich Winterthurerstr. 190 CH-8057 Zurich Voice: +41-1-257-4330 (or 4331) Fax: +41-1-363-0035 E-mail: richter@ifi.unizh.ch \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * CALL FOR PAPERS - Group Support Systems * * Ajay Vinze, Texas A&M University * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Group Support Systems Special Issue of the International Journal of Human Computer Studies IT has over the past decade resulted in a range of tools to assist with productivity in organizations. Earlier these technologies seemed focused on the concept of "personal computing" and related issues, however, in the networked environments of today the focus seems to be changing to "inter-personal computing." The computer- based coordinating mechanisms that facilitate inter-personal computing are referred to as group support systems (GSS) or groupware. Groupware has been defined in numerous ways: "An intentional group process plus software to support them."; "A co- evolving human-tool system." and "Computer-mediated collaboration that increases the productivity or functionality of person-to-person processes.". This special issue hopes to build on these definitions. GSS were created to support phases in decision making by assisting with the generation of alternatives, categorizing the alternatives, performing various analyses on the alternatives and other similar activities. Additionally, these systems have the ability to span both the time and place dimensions of group meetings. Over the years there have been numerous efforts reporting the technology component of this computer mediation. Increasingly however, the question being asked in Information Systems (IS) research is the manner in which group behavior and decision making is altered both from a process and outcome perspective. Furthermore, both academicians and practitioners are asking to see relevance and impact of this technology in organizations to justify continued efforts in this area. Important Dates August 31, 1996: (Optional) Submit a one page abstract to the Guest Editor September 15, 1996: Final date for paper submissions November 15 1996: Notice of review results December 15, 1996: Manuscripts due in final form Submission One page abstracts may be sent (are not required) prior to August 31, 1996 if authors are concerned about relevancy of the paper to the special issue. These abstracts will be reviewed by only the guest editor. Full paper submissions should be in the IJHCS prescribed format and will follow the standard refereeing process. Interested contributors should submit five copies of their manuscripts to the following address. International Journal of Human Computer Studies Special Issue on Group Support Systems Academic Press Limited 10d St. Edwards Passage Cambridge CB2 3PJ United Kingdom Send any queries about this special issue or the optional one page abstract to: Professor Ajay S. Vinze Department of Business Analysis and Research CBA/GSB Texas A&M University College Station, TX 77845-4217 USA Voice: (409) 845-3592 Fax: (409) 845-5653 E-mail: vinze@tamu.edu WWW: http://cmis.tamu.edu/HTMLpages/faculty/vinze/default.html \EOA * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ABOUT INFOSYS * * INFOSYS is an electronic newsletter for faculty, students, and * * practitioners in the field of Information Systems. INFOSYS * * publishes news items, requests for assistance, calls for papers * * announcements of professional meetings and conferences, position * * announcements, journal table of contents, and other items of * * interest to the Information Systems community. * * * * INFOSYS is published biweekly, more frequently if volume requires * * it. INFOSYS operates as an electronic mailing list on listserv * * software at American University in Washington, DC. The editor is * * Dennis W. Viehland . * * * * INFOSYS is sponsored by boyd & fraser, publishers of educational * * materials for computer and information education. Contact Bill * * Lisowski or visit http://www.bf.com/bf.html * * or gopher.bf.com for more information about boyd & fraser. * * * * To subscribe to INFOSYS send the following one-line e-mail * * message to listserv@american.edu: subscribe infosys yourfirstname * * yourlastname (e.g., subscribe infosys John Smith). You will * * receive a welcome letter that will tell you more about INFOSYS * * and listserv. To cancel your subscription send the following * * message to listserv@american.edu: unsubscribe infosys * * * * Guidelines for submitting articles to INFOSYS are published in * * the Welcome message each new subscriber receives (or e-mail "get * * infosys welcome" to listserv@american.edu). Send articles to * * infosys@american.edu or d.viehland@massey.ac.nz. * * * * The INFOSYS Calendar of Upcoming Events is updated fortnightly * * and can be obtained in the following ways: * * --E-mail: send the following one-line message to * * listserv@american.edu: get infosys calendar * * --FTP: anonymous FTP to ftp.american.edu; file is pub/infosys/ * * infosys.calendar * * --Gopher: gopher to listserv.american.edu; choose INFOSYS * * --WWW: forthcoming * * * * INFOSYS Back Issues are archived by Robert McArthur at: * * AUSTRALIA: http://www.fit.qut.edu.au/~mcarthur/infosys/ * * by Eric Morgan (N Carolina State Univ) at: * * USA: ftp://ftp.lib.ncsu.edu/stacks/serials/infosys/ * * USA: wais://wais.lib.ncsu.edu/infosys * * USA: http://www.lib.ncsu.edu/stacks/infosys-index.html * * by Brian Fitzgerald (University College Cork) at: * * EUROPE: http://www.ucc.ie/htbin/infosys * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *