We have had ScannX for many years, and I have mixed feelings.
The product is pretty rock solid as far as stability, but the support (for us anyway) is not directly from ScannX. Rather it is from a local/regional vendor that we can't change. Our support vendor has a relentless sales person who won't (can't?) use email, phone (only) support that must be scheduled and I have to wait for them to call me (usually behind schedule). Thus, I either work in my office and then have to walk for several minutes to the scanner while on the phone or twiddle my thumbs at the scanner waiting for them.
We encountered problems when we needed to upgrade computers. The vendor would send consumer computers pre-configured with Windows Home. I would re-image them with Windows Enterprise so we could use MECM for management/tracking, and getting the ScannCenter back on and licensed through the vendor was a major hassle.
It doesn't affect you with a public scanner, but we also encountered a deal breaker in using it for ILL scanning. We used ScannX for years for ILL because it was "idiot-proof" for student worker use. However, we wanted to use ScannX with some new CZUR overhead scanners to make book scanning much faster. We found that ScannX will only OCR each page as it is scanned and can't be configured to OCR an entire batch at the end of a job. Our employees were frustrated (as I would be) to have to scan a page and then wait 8-12 seconds before scanning the next page when the overhead scanner was designed (with a foot pedal) to scan as rapidly as you can turn the pages. The software from CZUR could very quickly scan a batch of pages and allow the employee to step away for a few minutes to do other work while the OCR was processed. ScannCenter doesn't have that option, and they couldn't understand why that was important to us. So, we stopped using it with our ILL scanning stations opting for more required worker training and the occasional user-error in a less-controlled environment.
I think if we could get support directly from ScannX or a more competent vendor, I would be much more pleased (on the public-use end, not ILL) because the few times I got a chance to talk with ScannX directly, they were generally good.
I don't know if that helps, but it's my $.02.
Erich
On Tuesday, March 17, 2026 at 21:02, Lawrence Olliffe eloquently inscribed:
> Hey,
>
> Does anyone have any experience with ScannX book scanners?
>
> We currently have Bookeye scanners, that are available to the public for walk-
> up use. They're... delicate. We just haven't had good luck with them, and the
> ScannX were recommended to us.
>
> Does anyone have any other suggestions, that are geared to more heavy-duty
> use for the public?
>
> Thanks,
> Lawrence
> Sr. Bus. Analyst
> Getty Research Inst.
Received on Wed Mar 18 2026 - 11:49:00 EDT