Job: Contractor, Customer Support/Reference, Center for Open Science

Great opportunity for a grad student or anyone looking for part-time, 
remote work. Job is to manage the customer support desk, which mostly 
involves a lot of reference questions about using the OSF. We will train 
the person on OSF use, but someone with experience using the platform or 
with research data management would be great.

*Technical Support Contractor*

The Center for Open Science (COS) is looking for a part-time Technical 
Support Contractor. This position would work closely with our Product 
team, part of the Open Science Frameworks’ (OSF) Infrastructure team. 
This role will be for an outside contractor and will not be considered a 
full-time member of the COS staff.

At the Center for Open Science (COS), we build the tools to make it 
possible and easy for the research community to make scientific 
investigations' data, results, and outcomes open, transparent, and 
reproducible. Our Platform, the OSF provides researchers with the tools 
needed to share their work openly and transparently with the research 
community. We’re looking for a Technical Support Contractor to provide 
front-line help to our international user base of researchers, 
librarians, academics, and others, and troubleshoot issues with our 
platform.

We’re looking for an independent contractor able to work remotely. Their 
schedule would be flexible 4-5 hours a day ( 20-25 hours per week), 
requiring only half of those be conducted between 9-5 EST (Monday to 
Friday).

The initial contract is for 4 months with the possibility of extension, 
or conversion into a permanent full or part-time role.

Scope of work:

  * Triaging all OSF user support tickets, replying to and solving
    community questions using the Help Scout support system.
  * Using our various internal tools and resources to answer these
    queries, or pointing users to support materials that will help them.
  * Working with colleagues on particularly tricky issues, escalating as
    necessary.
  * Working efficiently but also kindly and with empathy with our very
    diverse, global community.
  * Prompt communication with external and internal stakeholders during
    working hours


If you or anyone you know would be interested in this position please 
fill out the application form <https://forms.gle/BGHqgPg5h16PhEo77> or 
forward this email or application to them. Thanks for your consideration.

-- 
Gretchen Gueguen
Member Experience Manager
Center for Open Science / Open Science Framework
https://osf.io
gretchen_at_cos.io
she/her/hers