CRM Use in Libraries?

From: Lillian Hogendoorn <lillian.hogendoorn_at_nyob> Date: Thu, 16 Feb 2023 16:59:27 +0000 To: CODE4LIB_at_LISTS.CLIR.ORG

Hi folks,

I’m wondering if anyone is using a CRM in their library, i.e. for tracking reference or service requests? Do you have a tool that works well? Benefits/pitfalls?

Any info would be greatly appreciated!

Lillian Hogendoorn

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Lillian Hogendoorn | Curator of Digital Experience
Information Technology Services | University of Toronto Libraries
lillian.hogendoorn_at_utoronto.ca<mailto:lillian.hogendoorn_at_utoronto.ca>
she/her/hers

I live and work on the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples. Learn more about the Toronto Purchase<http://mncfn.ca/torontopurchase/>.