Two questions about libraries using ServiceNow

From: Avila, Regina L. (Fed) <regina.avila_at_nyob> Date: Mon, 8 Apr 2019 15:03:27 +0000 To: CODE4LIB_at_LISTS.CLIR.ORG

Are there any libraries out there using ServiceNow? More specifically…

1.      What and how is your library using ServiceNow to accomplish delivery of library services?

2.      How has it changed/improved services?

I’m aware of its use as a ticketing system for IT-related issues, but is anyone using it to track services? Like research requests? Or as a Reference Desk tracker?

Thanks for your responses.

______________________
Regina Avila
NIST Research Library
301-975-3575