The new version of LibAnswers (we're currently playing around with a v2 beta site) allows for separate knowledgebases, you can also set a knowledgebase to only be accessible by certain groups. In our LA v2 beta site, we've set up a group for library staff FAQs.
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Jonathan Bloy
Librarian, Head of Digital Initiatives
Edgewood College
Madison, Wisconsin
http://library.edgewood.edu
-----Original Message-----
From: Code for Libraries [mailto:CODE4LIB_at_LISTSERV.ND.EDU] On Behalf Of Kim, Bohyun
Sent: Friday, September 12, 2014 9:42 AM
To: CODE4LIB_at_LISTSERV.ND.EDU
Subject: [CODE4LIB] Open source alternative to LibAnswers as the library IT KB for library staff?
Hi all
Does anyone have a suggestion for the free open-source Q/A board + easily searchable KB comparable to LibAnswers? We already have LibAnswers for patrons. This is more for the library staff who submits a lot of similar or same questions to the Library IT help desk.
It is an option to use the SharePoint Discussion Board but I am looking for an alternative since SP tends to get lukewarm responses from users in my experience.
Any suggestions or feedback would be appreciated.
Thanks,
Bohyun
Received on Mon Sep 15 2014 - 17:56:33 EDT