Fwd: Online site feedback or usability surveys?

From: Carol Bean <beanworks_at_nyob>
Date: Tue, 3 Jun 2014 17:25:39 +0200
To: CODE4LIB_at_LISTSERV.ND.EDU
> I thought Infomaki was a pretty cool idea.  Infomaki: An Open Source, Lightweight Usability Testing Tool

> On Jun 2, 2014, at 7:05 PM, Josh Wilson wrote:
> 
>> Has anyone implemented an online feedback or usability form that you'd
>> consider successful? "Successful" as in, generated at least some minimally
>> useful responses while remaining unobtrusive to users?
>> 
>> I'm being asked about getting such a thing going on our library and digital
>> collections sites. But I'm hesitant on the value. All the examples of this
>> kind of thing that I've seen (e.g. various flavors of pop-up) or that have
>> been suggested seem annoying, or will be ignored, or will be annoying AND
>> ignored.
>> 
>> Ideally I'd like to hear about:
>> 
>> 1. Ways of gathering online feedback that have worked
>> 2. Ways of gathering online feedback that have definitively NOT worked
>> 
>> Thanks for your thoughts!
>> 
>> Josh
> 
Received on Tue Jun 03 2014 - 11:26:50 EDT