Scott,
Just curious if anyone has any thoughts about this possibility (I already
> know it's not practical): Can I automatically forward to a database all
> emails sent to a specific email address? I've seen proprietary things like
> Email2DB, but is there a simple open source alternative?
>
> So I would create a simple email address (say, ask_at_bob.edu) to give to
> patrons (vs. pushing them to a site to fill out a PHP form), but I want to
> avoid using an email alias that will push all new emails into all alias
> members' email boxes. The admin site method then would allows loggers-in to
> claim new emails and others then to see them as 'read'.
>
This sound like exactly what a ticketing system like OTRS (otrs.com), or RT
(http://bestpractical.com/rt/) does, when boiled down to its essentials. A
ticketing system will also allow users to track their requests in some sort
of interface, which might be of benefit.
Regards,
Jared
--
Jared Camins-Esakov
Bibliographer, C & P Bibliography Services, LLC
(phone) +1 (917) 727-3445
(e-mail) jcamins_at_cpbibliography.com
(web) http://www.cpbibliography.com/
Received on Wed May 08 2013 - 14:47:20 EDT